Nicole Nugent
Rialto
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
Work History
Shipping and Receiving Clerk
KANN
11.2023 - Current
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
- Coordinated with carriers to schedule pickups, optimizing delivery timelines and minimizing delays.
Medical Assistant/Receptionist
Chiropractic Office
01.2022 - 11.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with medical coding and billing tasks.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Lead Server Trainer
Travel Center of America
01.2020 - 09.2022
- Increased staff retention through effective communication and fostering a positive work environment.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Oversaw the implementation of new menu items, ensuring proper training on ingredients and preparation techniques.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Managed inventory control procedures, ensuring adequate supplies were available without excess waste or overstocking.
- Ensured compliance with health and safety regulations through ongoing training sessions for all servers.
- Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.
- Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
Lead, Popeyes
Travel Center of America
01.2018 - 01.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Trained new employees on restaurant policies, procedures, and customer service standards
- Coordinated inventory and restock deliveries, maintaining optimal stock levels and minimizing waste
- Provided excellent customer service, resolving complaints and concerns in a professional and courteous manner
- Assisted with scheduling and staffing, ensuring adequate coverage during peak periods
- Maintained a clean and safe working environment, adhering to health and safety standards
Education
Bachelor of Science - Occupational Health And Safety
San Diego State University
San Diego, CA12-2027
Associate of Arts - Business Administration
San Bernardino Valley College
San Bernardino, CA05-2025
Skills
- Occupational health assessment
- Regulatory compliance
- Risk assessment
- Customer service
- Inventory management
- Data entry
- Time management
- Inspection and quality control
- Microsoft Office Suite
- Records management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Shipping and Receiving Clerk
KANN
11.2023 - Current
Medical Assistant/Receptionist
Chiropractic Office
01.2022 - 11.2023
Lead Server Trainer
Travel Center of America
01.2020 - 09.2022
Lead, Popeyes
Travel Center of America
01.2018 - 01.2020
Bachelor of Science - Occupational Health And Safety
San Diego State University
Associate of Arts - Business Administration
San Bernardino Valley College
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