Nicole Novotny
Kanata,Canada
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
29
29
years of professional experience
Work History
Shop Manager
Scuffs in a Rush
Ottawa, Canada
09.2013 - Current
- Providing excellent customer service and sales to ensure successful operations.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Implemented strategies to increase sales and profitability of the shop.
- Supervised a team of 3-8 employees, providing training and performance evaluations.
- Responded to customer inquiries in a timely manner.
- Mentored employees in management of complicated sales
- Created promotional campaigns to drive footfall into the shop.
- Negotiated contracts with suppliers to secure favorable terms and reduce costs.
- Answered incoming questions via phone, email and in person.
- Managed financial operations, including budgeting, payroll, and cash flow management
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Built and maintained sound business relationships with vendors and suppliers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Conducted regular staff meetings to communicate goals and solicit feedback.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Maintained high standards of customer service.
Technician
Holohil Systems Ltd
Ottawa, Canada
08.2000 - 08.2013
- Company Overview: Pre builder of radio transmitters, tracking devices for wildlife research
- Developing boards, inventory
- Custom orders, prepping and packaging
- Pre builder of radio transmitters, tracking devices for wildlife research
- Managed quality control and maintained high level of customer satisfaction.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Installed new components or replaced defective parts to restore functionality.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Worked effectively in team environments to make the workplace more productive.
Office Administration
KD Construction Group Ltd
Brockville, Canada
06.1996 - 08.2000
- Obtaining MTO permits
- Keeping equipment maintenance schedule
- Payroll
- Payables
- Receivables
- Filling
- Scheduling
- Sales of materials
- Dispatch
- Developed policies and procedures related to office administration functions.
- Assisted with office administration tasks such as filing paperwork or entering data into computer systems.
Education
Secondary School - Law and Security
Algonquin College
Ottawa, ON05.1992
Skills
- Accounts payable
- Accounts Receivable
- Employee motivation
- Customer engagement
- Hiring management
- Social media marketing
- Employee scheduling
- Task delegation
- Sales promotions
- Employee management
- Health and safety
- Store operations
- Customer services
- Auto Estimating - Michelle Estimating Program
- QuickBooks
- Microsoft Outlook
- Inventory Control
- Office Management
Timeline
Shop Manager
Scuffs in a Rush
09.2013 - Current
Technician
Holohil Systems Ltd
08.2000 - 08.2013
Office Administration
KD Construction Group Ltd
06.1996 - 08.2000
Secondary School - Law and Security
Algonquin College