Nicole Nkiwane
Calgary,Canada
Summary
Financial Services Professional with 4+ years of experience in client service, operations, and team leadership. Strong background in financial services education, compliance, and client relationship management. Proven ability to optimize operations, resolve client concerns, and drive revenue growth while maintaining service excellence.
Overview
6
6
years of professional experience
Work History
Operations & Customer Specialist Supervisor
Mint Smartwash
05.2022 - Current
- Directed daily operations with focus on compliance, financial accuracy, and risk management.
- Developed staff schedules and managed labor costs to optimize resources and meet financial goals.
- Led onboarding, training, and coaching, reinforcing performance standards and client-first service.
- Implemented service and sales strategies, increasing customer retention and boosting revenue.
- Oversaw cash handling, transactions, and inventory controls, ensuring alignment with company policies.
Intern
YaniCare Solutions
07.2023 - 08.2023
- Created and maintained staff work schedules, ensuring optimal coverage, fair distribution of shifts, and alignment with operational requirements.
- Supported financial record-keeping and reporting, tracking expenses, preparing documentation, and ensuring accuracy to maintain accountability.
- Managed administrative and HR tasks, including updating employee files, processing documentation, and maintaining data records to improve efficiency.
Customer Service Supervisor
The UPS Store
06.2019 - 06.2022
- Oversaw daily transactions, invoicing, and POS accuracy, reducing errors and improving efficiency.
- Delivered tailored client shipping and business solutions, supporting customer loyalty.
- Trained and supervised staff, enhancing service quality and team productivity.
Education
Bachelor of Business Administration - Financial Services
Southern Alberta Institute of Technology (SAIT)
Calgary, AB12.2024
Business Administration Diploma - Financial Services
Southern Alberta Institute of Technology (SAIT)
Calgary, AB04.2022
Skills
- Financial Services Knowledge
- Client Relationship Management
- Financial Transactions & Compliance
- Sales & Business Development
- Team Leadership & Scheduling
- HR Documentation
- Problem Solving
- Communication
- Time Management
- Microsoft Word, Excel, Powerpoint
Timeline
Intern
YaniCare Solutions
07.2023 - 08.2023
Operations & Customer Specialist Supervisor
Mint Smartwash
05.2022 - Current
Customer Service Supervisor
The UPS Store
06.2019 - 06.2022
Business Administration Diploma - Financial Services
Southern Alberta Institute of Technology (SAIT)
Bachelor of Business Administration - Financial Services
Southern Alberta Institute of Technology (SAIT)
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