Nicole Nitz
Oakland,CA
Summary
Dynamic professional with a proven track record at Arizmendi Lakeshore excelling in customer service and problem-solving. Leveraged QuickBooks expertise to enhance financial accuracy while fostering teamwork to streamline operations. Recognized for meticulous attention to detail and effective communication, driving high-quality outcomes in fast-paced environments.
Overview
29
29
years of professional experience
Work History
Worker/Owner
Arizmendilakeshore
11.2007 - Current
- Produced consistently high-quality baked goods for customers.
- Shift Scheduling (Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.)
- 401k fiduciary
- Benefits Administrator medical, dental and long term disability insurance
- Ensured timely processing of life event changes, diligently updating employee records as needed.
- Maintained strict confidentiality when handling sensitive employee information related to benefit plans and personal circumstances.
- Reviewed benefits paperwork for accuracy and completeness.
- Managed leave of absence requests, collaborating closely with HR colleagues to ensure proper documentation and adherence to company policies.
- Bank and credit card reconciliation
- Assisted with month-end closing and reporting duties.
- Gained hands-on experience with various accounting software programs such as QuickBooks and Excel enhancing overall efficiency in daily tasks.
- Demonstrated strong attention to detail when reviewing financial statements for errors or inconsistencies before submission.
- Vacations Administrator (Managed employee vacation requests, ensuring compliance with company policies and tracking time off.)
- Community Donation Liaison (focusing on increasing awareness and engagement in donation efforts)
Worker/owner
Cheese Board Pizzeria
10.2003 - 06.2007
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
- Collaborated with team members to streamline kitchen operations and maintain timely order fulfillment.
- Trained Facilitation
- Developed tailored conflict resolution strategies to address unique challenges within diverse teams.
- Resolved conflicts by implementing effective mediation techniques and fostering open communication.
Billing Specialist
Meyer Crest Ltd
06.1996 - 10.2003
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
Education
High School Diploma -
Berkeley High School
Berkeley, CA05.1991
Skills
- Verbal and written communications
- Customer service
- Problem-solving
- Attention to detail
- Appointment setting
- Time management
- Data entry
- Customer/Client relations
- QuickBooks experience
- Teamwork and collaboration
Timeline
Worker/Owner
Arizmendilakeshore
11.2007 - Current
Worker/owner
Cheese Board Pizzeria
10.2003 - 06.2007
Billing Specialist
Meyer Crest Ltd
06.1996 - 10.2003
High School Diploma -
Berkeley High School
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