Nicole Nguyen

Dynamic professional with exceptional customer service and strong communication skills, honed at Pho Banh Mi. Proven ability to resolve client disputes and support cross-functional teams. Adept in event planning and project management, consistently enhancing client satisfaction and fostering collaboration in fast-paced environments.

03/04/25, I am writing to express my interest in the part-time Server position at The Terraces at Los Altos. With years of experience in customer service, the restaurant industry, and business event coordination, I am confident that my skills and experience will be a valuable addition to your team, especially in serving and caring for elderly customers with respect and attentiveness. I hold a Bachelor's degree in Business Administration from the University of Economics in Vietnam (2002). Throughout my career, I have worked at Pho Banh Mi restaurant, where I developed strong communication skills, customer service expertise, and the ability to work in a fast-paced environment. Additionally, I have collaborated with Vietnamese restaurants in Los Altos and Palo Alto, helping to foster relationships with customers and maintain the highest quality of service. Moreover, I have experience in business event planning and support at the Small Business Development Center (SBDC) in San Jose. In this role, I connected and assisted small businesses through networking events and workshops on topics such as marketing, accounting, hiring, health, and finance. I was responsible for inviting customers and speakers, as well as ensuring attendees received the necessary guidance by connecting them with the relevant departments. I am particularly interested in working at The Terraces at Los Altos because I have experience working with senior customers and understand the importance of serving them with patience, kindness, and empathy. I believe that meals are not just about providing food but also about creating a pleasant and comfortable experience. I am committed to delivering professional service and paying attention to every detail to ensure each customer feels valued and cared for. I would love the opportunity to further discuss how I can contribute to the success of The Terraces at Los Altos. I am available for an interview at your convenience. Thank you for your time and consideration. I look forward to your response.