Nicole Ng
Markham,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Specialist and Ground Handling Agent (Co-op)
Frobisher Bay Touchdown Services
Iqaluit, Nunavut
12.2021 - 04.2022
- Provided top-tier customer service, managing private and military flights efficiently.
- Scheduled inbound and outbound flights, accommodating special requests.
- Contributed to cold weather testing for industry leaders like Embraer and Dassault.
- Offered safe, efficient ground handling for diverse aircraft at CYFB.
- Demonstrated strong autonomy and teamwork in resolving complex issues.
Contact Centre Agent
Air Canada
Etobicoke, Ontario
03.2018 - 09.2018
- Provided excellent customer service, managing credit card transactions and sales calls efficiently.
- Demonstrated comprehensive product knowledge, tailoring services to individual client needs.
- Successfully resolved complex issues both independently and collaboratively.
- Proficient in ResIII system, facilitating organized flight scheduling for Elite Passengers.
Wedding Photographer & Photobooth Manager
Focus Production
Toronto, Ontario
09.2020 - Current
- Ensured operational efficiency through proactive oversight.
- Managed a team of 25+ staff, including photographers and booth attendants.
- Addressed client issues promptly for successful resolutions.
- Coordinated staffing for weddings and private events to ensure seamless scheduling.
Health Plan Broker Administrator
ACL – People’s Corp
Toronto, Ontario
05.2019 - Current
- Provided exceptional customer service via various channels, handling high call, chat, and email volumes.
- Proficient in insurance policies for 20+ universities and colleges.
- Demonstrated strong autonomy and teamwork in resolving complex issues.
Seasonal Associate
Kate Spade
Vaughan, Ontario
01.2019 - 05.2019
- Managed credit card and cash transactions efficiently.
- Successfully handled high-volume sales.
- Demonstrated product knowledge to enhance customer service.
Hourly Associate
Home Depot
Vaughan, Ontario
04.2016 - 04.2018
- Provided excellent customer service and managed transactions.
- Successfully handled high-volume sales.
- Demonstrated product knowledge and offered sales support.
- Worked independently with minimal supervision.
- Capable of lifting heavy items exceeding 30lbs.
Warehouse Associate & Clerk
Indigo
Brampton, Ontario
09.2017 - 01.2018
- Organized and packaged products for shipping, utilizing computer systems and scanning machines.
- Capable of lifting heavy equipment and boxes exceeding 50lbs.
Hourly Associate
Panera Bread
Markham, Ontario
07.2013 - 04.2016
- Provided exceptional customer service, managing credit card and cash transactions efficiently.
- Successfully handled high-volume sales.
- Maintained cleanliness and organization in the kitchen area.
After School Teacher Assistant
Montessori School
Markham, Ontario
01.2012 - 07.2013
- Assisted a teacher in managing a classroom of 60 children.
- Responsibly addressed phone calls and inquiries from parents and guardians regarding students.
Education
Advance Diploma, Aviation Management -
Georgian College
02.2024
High School -
St August Catholic High School
06.2013
Skills
- Fluent in oral and written English, Cantonese and Mandarin
- Customer Relationship Management (CRM)
- Call Centers
- Schedule Mastery
- QC
- Senior Leadership Support
- Problem Resolution in a fast-paced environment
- Good Communication Skills
Certification
- Obtained RAIC
- Ontario Driver’s License Class ‘G’ without restrictions
Languages
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Specialist and Ground Handling Agent (Co-op)
Frobisher Bay Touchdown Services
12.2021 - 04.2022
Wedding Photographer & Photobooth Manager
Focus Production
09.2020 - Current
Health Plan Broker Administrator
ACL – People’s Corp
05.2019 - Current
Seasonal Associate
Kate Spade
01.2019 - 05.2019
Contact Centre Agent
Air Canada
03.2018 - 09.2018
Warehouse Associate & Clerk
Indigo
09.2017 - 01.2018
Hourly Associate
Home Depot
04.2016 - 04.2018
Hourly Associate
Panera Bread
07.2013 - 04.2016
After School Teacher Assistant
Montessori School
01.2012 - 07.2013
Advance Diploma, Aviation Management -
Georgian College
High School -
St August Catholic High School
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