Nicole Nelson
Upland
Summary
Results-driven professional with over 15 years of experience in administrative support, specializing in employee relations, training, and talent acquisition. Skilled in fostering partnerships and promoting inclusion and diversity. Strong communicator with a track record of delivering innovative solutions in complex scenarios. Proficient in Aries and Microsoft Office Suite, with a typing speed of 58 WPM.
Overview
17
17
years of professional experience
4017
4017
years of post-secondary education
Work History
School Age Care Supervisor
Bonita Unified School District
San Dimas
01.2015 - Current
- Supervised Bonita's Summer Camp Program, managing 30+ school age care assistants and 2 supervisors, ensuring adequate student coverage and overseeing budgeting, supply purchasing, and meal preparations.
- Managed team of 7 staff and 120 students daily, overseeing scheduling, classroom assignments, and supply organization while collaborating with leadership and fostering rapport with staff.
- Establish relationships with student/parents, ensuring operational guidelines are clear and adhered to.
- Resolved disciplinary issues through coaching and development, collaborating with leadership to address individual student circumstances.
- Monitor school's budget to ensure resources are available for supplies (e.g. snacks, crafts, walkies, etc.).
- Process month-end invoices/reports to facilitate AP activities (e.g. time sheets, attendance reports, weekly sub sheet, extra duty, vacation requests, etc.).
Courier
Uber
03.2024 - 12.2025
- Executed timely package deliveries along designated routes, ensuring customer satisfaction.
- Delivered items to residential addresses within specified time frames.
- Updated customers on delivery status and resolved issues to enhance service experience.
- Managed time effectively to ensure timely deliveries.
- Used navigation tools to optimize delivery paths.
- Adhered to safety protocols during all transportation activities.
- Maintained compliance with safety protocols during loading, unloading, and delivery operations.
- Checked and secured package loads before deliveries.
School Age Care Assistant
Bonita Unified School District
San Dimas
01.2011 - 01.2015
- Managed attendance, provided homework assistance, ensured student safety, facilitated arts and crafts, and acted as liaison between students and parents.
- Supervised 100 students and eight employees, ensuring smooth operations in supervisor's absence.
- Filled the role of SAC Supervisor at Oak Mesa Elementary temporarily after the supervisor retired.
- Coordinated staff attendance on designated non-pupil days.
- Streamlined school operations through effective budgeting, document maintenance, and supply ordering.
Substitute School Age Care Assistant
Bonita Unified School District
San Dimas
01.2009 - 01.2011
- Facilitated artistic projects in classroom, including painting and crafts.
- Ensured classroom continuity by providing substitute coverage across various schools.
- Assisted students with daily activities and personal care needs.
- Supported teachers in creating a safe learning environment for all students.
- Monitored student behavior and provided guidance during classroom activities.
Substitute Instructional Aide
Oak Mesa Elementary School
La Verne
01.2009 - 01.2010
- Created an environment conducive for learning. Partnered with lead teacher to present lessons, correct assignments, record grades and facilitate day-to-day operations.
- Ensured students felt empowered to perform their best socially and academically.
Substitute Office Clerk
Oak Mesa Elementary School
La Verne
01.2009 - 01.2010
- Day-to-day operations included filing, serving customers by phone, calendar management, mail sorting and liaising with Principal Karen Eberhart and Mary Donielson.
- Processed documents for school events, meetings and parent newsletters.
Education
Certification - Data Entry/Children Program, General Level 1
Mount San Antonio College
Walnut, CABachelor of Science - Business Administration-Management and Human Resources
California State Polytechnic University
Pomona, CASkills
- Child Safety Standards
- Project/Organizational Management
- Training and Development
- Leadership development
- Process improvement
- Verbal communication
- Relationship Building
- Educational Technology
Phone
Cell, 909-374-7223
Education Certifications
- Bachelor of Science, Business Administration-Management and Human Resources, California State Polytechnic University, Pomona, CA, 05/15/07, Cum Laude
- Data Entry/Children Program, General Level 1, Mount San Antonio College, Walnut, CA, 05/15/09
Timeline
Courier
Uber
03.2024 - 12.2025
School Age Care Supervisor
Bonita Unified School District
01.2015 - Current
School Age Care Assistant
Bonita Unified School District
01.2011 - 01.2015
Substitute School Age Care Assistant
Bonita Unified School District
01.2009 - 01.2011
Substitute Instructional Aide
Oak Mesa Elementary School
01.2009 - 01.2010
Substitute Office Clerk
Oak Mesa Elementary School
01.2009 - 01.2010
Certification - Data Entry/Children Program, General Level 1
Mount San Antonio College
Bachelor of Science - Business Administration-Management and Human Resources
California State Polytechnic University