Nicole Nakao
La Palma,CA
Overview
27
27
years of professional experience
Work History
Office Manager
Telecare Corporation
Norwalk, CA
11.2018 - Current
- Audits employee records and prepares file to be sent externally
- Assures safety committee meetings are occurring and functioning properly
- Audits OSHA logs
- Maintains log of staffs credentials and licenses
- Coordinates local safety audits
- Documented quarterly safety meetings
- Acts as member of leadership for the interview team
- Acts as troubleshooting partner for IT issues involving phones, computers, hardware, and software
- Supervised Administrative staff
- Works with leaders on process improvements in administrative tasks
- Coordinates facility repairs and improvements with building contact
- Provides coverage and backup for administrative staff
- Supervised transitioning form physical to hybrid medical records
- Maintained office environment
- Communicated with corporate staff to establish and maintain vendors
- Kronos time keeping
- NACT entry and maintenance
- Assisted with LPS designation form
- Primary contact for building related issues
- Conducts local program related training to ensure compliance with fiscal policies and procedures
- CPI instructor
- Organization of CPR/CPI trainings, NAPPA association of providers, JEP access, COVID PPE inventory control
Medical Records Technician
Telecare Corporation
Norwalk
04.2018 - 11.2018
- Managed electronic health records systems to ensure accurate patient information retrieval and compliance.
- Coordinated medical record audits to maintain quality standards and regulatory compliance in accordance with county guidelines
- Trained staff on proper documentation procedures and best practices for data management.
- Implemented workflow improvements that enhanced efficiency in record processing and retrieval times.
- Monitored and tracked compliance with legal documents and correspondence with conservators/ guardians
- Ensured that clinical staff understood the significance of inputting key data elements
- Demonstrated a good rapport and cooperative working relationships with all members of the team
- Implemented improvements as necessary
Clerical Typist
Telecare Corporation
Norwalk, CA
11.2017 - 04.2018
- Filing and maintaining physical medical charts
- Typing/ transcribing forms and other documents
- Auditing charts
- Updated department manuals and program brochures
- Kept correct member information in preparation of audit
- Created spreadsheet for manual chart audits
Sales Associate and Seasonal Manager
Michaels
01.2016 - 01.2017
- Managed overnight merchandise processing and inventory control, demonstrating exceptional customer service skills while maintaining a welcoming and organized store environment
Leadership at the Store Level
Knotts Berry Farm
Buena Park, CA
01.2009 - 01.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed up tp 20 staff members while providing excellent service and ensuring a safe environment for staff and customers
- Accountable for fund disbursement, sales generating, scheduling, and departmental staff management
Manager
Toys R Us
01.1999 - 01.2003
- Managed customer service, retail operations, and cash handling responsibilities while demonstrating strong leadership skills, managing a team of staff members, and ensuring sales targets were met
Education
Bachelor of Arts - Humanities And Social Sciences
California State University, Fullerton
Fullerton, CA05-2026
Associate of Arts - English
Cypress College
Cypress, CA05-2022
High School Diploma -
Bell Gardens High School
Bell GardensSkills
- Organizational Skills
- Excellent multi- tasking ability
- Team Leadership
- Workflow Optimization
- Administrative Support
- Document Management
- Excellent Time Management Skills
- Analytical
Timeline
Office Manager
Telecare Corporation
11.2018 - Current
Medical Records Technician
Telecare Corporation
04.2018 - 11.2018
Clerical Typist
Telecare Corporation
11.2017 - 04.2018
Sales Associate and Seasonal Manager
Michaels
01.2016 - 01.2017
Leadership at the Store Level
Knotts Berry Farm
01.2009 - 01.2017
Manager
Toys R Us
01.1999 - 01.2003
Bachelor of Arts - Humanities And Social Sciences
California State University, Fullerton
Associate of Arts - English
Cypress College
High School Diploma -
Bell Gardens High School