Nicole Murphy
Ottawa
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Hairstylist
Pierino Scarfo Salons
05.2024 - Current
- Answered phone calls and emails to schedule client appointments.
- Investigated and resolved complaints to satisfy guests and maintain good business practices.
- Offered input into research, development and implementation of new services to advance professional product lines.
- Balanced a high volume of walk-in appointments with pre-scheduled bookings, demonstrating adaptability and strong time-management skills in a fast-paced environment.
- Used social media platforms to promote salon and services.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Continually expanded industry knowledge through participation in workshops, trade shows, and certification courses, enhancing service offerings to clients.
Hairstylist
Saab Salon Spa
07.2018 - 01.2022
- Serviced high-profile clients with intricate coloring and highlighting techniques
- Client retention rate of 85%
- Provide full services including hair cutting, hair braiding, shampooing, blow drying, coloring, deep conditioning, various hair treatments and styling
- Recorded notes for future reference about customer preferences and services delivered
- Designed individualized plans to assist customers in healing damaged or dry hair and achieving individual hair care plans
- Resolved guest complaints about service or style
- Expanded client base by 22% through direct referrals
- Attended workshops and classes to remain current on products and styles
- Provided personalized consultations by assessing clients' needs and preferences.
- Completed safety training and certifications to minimize risk of infection or injury to customers
- Organized sales area and work station to showcase products and boost sales
- Processed payments, entering sales in register for prompt customer service
Customer Associate
Target
07.2013 - 04.2015
- Provided information on company offerings to promote products and services to customers
- Maintained specialized knowledge of departmental merchandise to support customer questions and inform buying decisions
- Provided optimal customer engagement, resulting in increased sales conversions
- Used POS system to process sales, returns, online orders and gift card activations
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Helped customers complete purchases, locate items and join reward programs
Sales Associate
Stokes
11.2009 - 03.2010
- Provided positive first impressions to welcome existing, new and potential customers
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to effectively build rapport and lasting relationships
- Increased sales by offering advice on purchases and promoting additional products
- Achieved perfect attendance and on-time record
- Developed, marketed and sold full range of products and support services
Education
Cosmetology - Hair Extension
Hotheads
Ottawa08-2024
Cosmetology - Professional Hairstyling
AVEDA Education
Ottawa, ON10.2021
Cosmetology - Professional Hairstyling
The Beauty Academy
Ottawa, ON06.2018
High School Diploma -
Collège Catholique Franco-Ouest
Nepean, ON06.2009
Skills
- Bilingual
- Marketing familiarity
- Excellent interpersonal skills
- Networking Expertise
- Advanced Communication Skills
- Highly motivated
- Proven ability to work in a team or individually
- Detail-orientated
- Punctual and reliable
- Upselling Products and Services
- Efficient Data Entry
- Responding to Difficult Customers
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Elementary
Timeline
Hairstylist
Pierino Scarfo Salons
05.2024 - Current
Hairstylist
Saab Salon Spa
07.2018 - 01.2022
Customer Associate
Target
07.2013 - 04.2015
Sales Associate
Stokes
11.2009 - 03.2010
High School Diploma -
Collège Catholique Franco-Ouest
Cosmetology - Hair Extension
Hotheads
Cosmetology - Professional Hairstyling
AVEDA Education
Cosmetology - Professional Hairstyling
The Beauty Academy
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