Nicole Mullen
Santee
Summary
Hardworking and reliable Licensed Pharmacy Technician with almost 19 years of customer service experience at Rite Aid. Highly-motivated employee with desire to take on new challenges. Proven ability to enhance efficiency and deliver exceptional patient care, including administering vaccinations. Recognized for exceptional organizational skills and time management, consistently supporting team development in a fast-paced environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed Pharmacy Technician
Rite Aid
San Diego
09.2021 - Current
- Fulfill technician functions comprising prescription intake, data entry, and prescription preparation with exemplary attention to detail.
- Handle processing of all damaged and outdated medications, including hazardous materials.
- Manage receipt and shipment of deliveries.
- Maintain supply log to manage and replenish pharmacy supplies.
- Utilize systems to promptly recognize items at risk of expiration.
- Support development of pharmacist interns, pharmacy clerks, and technicians in training.
- Administer Covid and flu vaccinations to patients as sole immunizing technician in pharmacy.
- Deliver exceptional customer service and care to patients during pickup, dropoff, and via telephone.
Assistant Manager
Rite Aid
San Diego
08.2006 - 10.2020
- Managed team to ensure cleanliness, optimal stock levels, and sufficient staffing for enhancing customer experience.
- Created schedules and approved punches using Kronos and Workforce Management.
- Ordered, received, and stocked inventory from our distribution center.
- Received and managed inventory from direct store delivery vendors.
- Executed merchandising plans of all types.
- Led and implemented the conversion of seasonal merchandise.
- Interviewed and hired associates for customer service positions.
- Coached and enhanced skills of cashiers and supervisors regarding all job functions.
- Resolved customer service issues.
Education
Some College (No Degree) - Political Science
University of California, Riverside
Riverside, CA06-2006
Associate of Arts - Liberal Studies
College of The Desert
Palm Desert, CA06-2003
Skills
- Accustomed to working in a fast-paced, high volume pharmacy
- Motivated to seek new methods of improving efficiency
- Proficient in multitasking
- Effective communication and conflict resolution skills
- Exceptional organizational skills and attention to detail
- Over 20 years of customer service experience
- Trained and certified in vaccine administration
- Excellent time management skills
Certification
- State Licensed Pharmacy Technician
- Certified Immunizing Pharmacy Technician
- CPR Certificate in Basic Life Support
Timeline
Licensed Pharmacy Technician
Rite Aid
09.2021 - Current
Assistant Manager
Rite Aid
08.2006 - 10.2020
Some College (No Degree) - Political Science
University of California, Riverside
Associate of Arts - Liberal Studies
College of The Desert
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