Nicole Montreuil
Caledonia
Summary
Professional Program Supervisor at YWCA Hamilton with a proven track record in staff training and operational leadership. Effective in budget management and compliance, fostering a positive work culture through effective communication and conflict resolution. Successfully enhanced program performance by utilizing data-driven insights, ensuring high-quality resident care and team collaboration.
Enthusiastic with 19 years of experience in Developmental Services . Highly effective at supervising and training staff to accomplish program objectives.
Dedicated candidate eager to leverage knowledge in social services and program development.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Program Supervisor
YWCA Hamilton
05.2006 - Current
- Oversee staff training and development programs, ensuring employees with the skills to remain up to date in trainings needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Evaluated program performance regularly, using data-driven insights to inform future decision-making processes.
- Promoted a positive work culture by providing ongoing feedback, recognition, and support to staff members.
- Ensured compliance with Ministry regulations by maintaining accurate records, conducting internal audits, and participating in external reviews.
- Managed budgets responsibly, monitoring expenses closely to ensure financial stability for the program while maximizing resources available for resident care.
- Coordinated community outings for residents, enriching their lives through social interaction and integration into the local area.
Education
Developmental Service Worker - Developmental Services
Mohawk College of Applied Arts And Technology
Hamilton, ON06-2014
Skills
- Staff training
- Staff development
- Administration duties such as: Payworks, Aims, Financial budgets, client funds
- Operational leadership
- Reporting requirements
- Staff evaluation
- Interviewing skills
- Client needs assessments
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
- Time management
- Multitasking Abilities
- Active listening
- Effective communication
- Professionalism
- Interpersonal skills
- Conflict resolution
- Crisis intervention
Certification
- NVCI Certified iInstructor- Aug 2022-Current
- MHFA Training
- ASIST Training
- ARAO Training
- Trauma informed Care
- First Aid/CPR
- Gender Diversity
- Naloxone
- Truth & Reconciliation
- ISP Training
- Cultural Compentency
Timeline
Program Supervisor
YWCA Hamilton
05.2006 - Current
Developmental Service Worker - Developmental Services
Mohawk College of Applied Arts And Technology
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