Nicole Mondejar
La Ronge
Summary
Knowledgeable and dedicated customer service professional with extensive experience in different industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
Certification
Work History
Receptionist/Office Assistant
SHA
06.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
- Updated financial records using various software programs for current, accurate accounts.
Inside Sales Associate ( Virtual Assistant)
Genpact LLC
- Handling 2 clients with their MLS and CRM's for editing Data's
- And cold calling both seller and buyer.
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Researched and identified possible new accounts for sales development.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Used CRM software to maintain detailed contact logs and account records.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Customer Service Representative/contact center/SME/Assistant trainer
TCF BANK
- Helping customers with complaints and questions, giving customersinformation about their credits and annuals etc.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Customer Service Representative
Optum United Healthcare
- United Healthcare
- Help's customers aged 50 above with their health insurance and benefitsabout their claims and authorization.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Alorica
- Contact center
- ESI
- Help's customers aged 50 above with their health insurance and benefitsabout their claims and authorization.
Marketing Manager
Chowking Restaurant
- Manager
- I managed the sales and forecast for the restaurant and made all the marketing strategies.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Executed search engine marketing, advertising and public relations campaigns to generate demand and sales leads.
Real Estate agent
Self-employed
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
Sales Consultant
Kia Motors
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Education
BACHELOR OF SCIENCE - HOTEL AND RESTAURANT MANAGEMENT
Philippines Merchant MarineSchool, TS CRUZ HIGH SCHOOL
2018
Skills
- Homesite Selection
- Information Updates
- Merchandising Proficiency
- Customer Relationship Management
- Strategic Selling
- Time Management
- Administering Social Media Accounts
- Strategic Account Development
- Safe Equipment Handling
- Appointment Booking
- Data Entry and 10-Key
- Financial Recordkeeping
Certification
- Professional Assault Response Training
- Transferring / Lifting / Respositioning
- Overdose and Naloxone Training
Timeline
Receptionist/Office Assistant
SHA
06.2023 - Current
Inside Sales Associate ( Virtual Assistant)
Genpact LLC
Customer Service Representative/contact center/SME/Assistant trainer
TCF BANK
Customer Service Representative
Optum United Healthcare
Customer Service Representative
Alorica
Marketing Manager
Chowking Restaurant
Real Estate agent
Self-employed
Sales Consultant
Kia Motors
BACHELOR OF SCIENCE - HOTEL AND RESTAURANT MANAGEMENT
Philippines Merchant MarineSchool, TS CRUZ HIGH SCHOOL
- Professional Assault Response Training
- Transferring / Lifting / Respositioning
- Overdose and Naloxone Training
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