Health Concierge
Aetna
- Contributed to a welcoming environment by greeting patients upon arrival and addressing any immediate needs or concerns.
- Developed strong relationships with patients and families, cultivating trust and rapport for better engagement in the care process.
- Maintained accurate records of patient interactions, ensuring effective communication within the care team.
- Partnered with external agencies or organizations when necessary, coordinating additional support services for patients.
- Managed sensitive information with discretion, maintaining strict confidentiality in accordance with HIPAA regulations.
- Implemented innovative solutions to address unique challenges faced by individual patients, resulting in tailored care plans that met their specific needs.
- Educated patients on available resources and programs, empowering them to make informed decisions about their health.
