Nicole Messina
Coronado
Summary
Performance-oriented sales leader offering exceptional record of achievement over a 20 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
18
18
years of professional experience
Work History
Operations Manager
Pacific Dental Services
01.2016 - Current
- Responsible for achieving financial performance and revenue growth goals while supporting a culture and mission
- Act as an expert in the local market, employing best practices for patient acquisition and retention
- Managed administrative staff of 15 including Dentist, associates, specialists and surgical staff.
- Provide direct individual and team leadership to achieve success in an entrepreneurial environment
- Grew office profits to a new high of 107% in a office that has been open for 15 years.
- Grew and promoted three long term employees to new positions in the company.
- Onboard new associate dentist and integrated her into the operations of the business, which instantly produced revenue.
- Responsible for the production of more than 3 million dollars in revenue each
- Developed and implemented daily operations plans such as employee assignments and promotional strategies.
- Implemented policies and standard operating procedures for continuous improvement.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Workers Compensation Investigator
Archangel Investigations
01.2015 - 01.2016
- Conducted phone investigations of employees after a work place injury occurred.
- Reviewed personal and professional background documentation to investigate validity of a workplace accident and or injury.
- Summarized phone conversations in a 3,000 + report with recommendations for a decline or approval of compensation and benefits.
- Worked with hiring agencies to further investigate questionable cases.
Regional Field Trainer
Lifetouch
07.2013 - 12.2015
- Responsible for scouting out strong leaders in two regions across the country, developing, and preparing them for next steps in their career.
- Work with the training department in support of developing and improving training materials.
- Work with leaders in corporate office to identify current trends and opportunities in the field.
- Work with Director of sales leaders to identify opportunities in revenue and photography in each region.
- Create and implement strategies that will improve company metrics and overall performance.
- Work with the training department to create and improve training materials that adapt to trends in the field.
- Travel 80% of the time with flights and overnight stays.
- Manage and lead the field training group with a direct focus on improving the company’s sales average performance.
- Train and coach leaders in the company on photography and sales techniques that support meeting company sales goals.
District Manager
Lifetouch
01.2007 - 07.2013
- Responsible for the operations and sales performance of 15 to 18 portrait studios inside of JCPenney and Target throughout southern California
- Ranked top in the company in sales and profits year over year for 4 out of the 5 years while I was in the position.
- Recruiting, interviewing, and training of studio managers that are successful in their roles
- Worked on creating and implementing marketing strategies with in the local community.
- Consistent coaching and follow up of studio managers on a daily basis.
- Responsible for holding studio managers accountable to results through a performance management system, partnered with HR.
- Responsible for handling and solving guest issues that cannot be handled at the studio level
- Support the growth of leadership within a large team
- The ability to motivate studio managers to grow their business through mentorship and leadership programs.
- identifying marketing opportunities and developing strategies for success!
- Lead and facilitate at both company and district meetings.
- Develop and maintain relationships with host store
managers of JC. Penney and Target stores - Travels 90% of the time
- Traveled 50% of the year to many districts in the Region (Colorado, Las Angeles, Las Vegas, Utah, Dallas, Missouri, Kansas and then back to Dallas
- Monitored trends in customer buying habits, market conditions and competitor actions to adjust sales goals and strategies.
Education
Master of Science - Ayurvedic Medicine
Maharishi University of Management
Fairfield, IABachelor of Science - Business Management
University of Phoenix
Tempe, AZ2009
Associate of Arts - Business Management
University of Phoenix
Tempe, AZ2006
Skills
- Business development
- Staff recruiting
- Budgeting
- Financial management
- Staff management
- Business analysis
- Operations management
- Leadership skills
- Performance improvement
- Relationship building
- Exceptional interpersonal communication
- Sale expertise
- Human resources management
- Conflict resolution
- Staff training/development
- Effective leader
- Employee scheduling
- Organized
- Goal attainment
- Consistently meet goals
- Coaching and mentoring
- Customer service-oriented
- P&L management
- Expense reports
- Strategic partnerships
Hobbies
On my down time I love to photograph children and families. In addition I teach yoga at my local gym.
Timeline
Operations Manager
Pacific Dental Services
01.2016 - Current
Workers Compensation Investigator
Archangel Investigations
01.2015 - 01.2016
Regional Field Trainer
Lifetouch
07.2013 - 12.2015
District Manager
Lifetouch
01.2007 - 07.2013
Bachelor of Science - Business Management
University of Phoenix
Associate of Arts - Business Management
University of Phoenix
Master of Science - Ayurvedic Medicine
Maharishi University of Management
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