NICOLE MEDIC
PORT MOODY,British Columbia
Summary
Reliable and hardworking server works autonomously or in teams to serve over 100 customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Manager/Server/Bartender
Moody Ales & Co
Port Moody, BC
07.2020 - Current
- Lead the team through busy nights to ensure great service for all guests
- Train all new employees, including general managers to ensure all staff are on the same page
- Resolve all customer complaints to maximize satisfaction and loyalty
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Volunteer on health and safety committee to guarantee safety of staff and guests
Shift Leader/Server/Bartender
Sammy J’s Grill & Bar
Coquitlam, BC
06.2013 - 08.2020
- Deliver fast & friendly service, free of mistakes in a busy setting with 40+ tables
- Up-sell customers on specials and add-ons to increase sales & offer more variety
- Train new employees & gauge their progress
- Deal with customer complaints promptly and effectively
- Assist general manager to lead the team
Education
Associate of Arts - General Studies
Douglas College
New Westminster, BC06.2014
Skills
- Experienced server with 13 years in restaurant industry
- Excellent customer service skills ensuring customer needs are met, with proven experience in a busy environment
- Strong communication and interpersonal skills
- Deal with people and problems with honesty and integrity
- Multitasking and Prioritization
- Anticipating Guest Needs
- Handling Difficult Customers
Certification
- First Aid
References
Emerson Dumay 604-704-2764
Chris Linden 604-816-3452
Timeline
Assistant Manager/Server/Bartender
Moody Ales & Co
07.2020 - Current
Shift Leader/Server/Bartender
Sammy J’s Grill & Bar
06.2013 - 08.2020
Associate of Arts - General Studies
Douglas College
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