Nicole McMillan
Windsor
Summary
Dynamic manager with a proven track record at Loyal Companions Dog Grooming Inc., enhancing customer satisfaction through effective team leadership and innovative training programs. Skilled in decision-making and inventory management, I foster a collaborative environment that drives efficiency and safety, achieving significant improvements in service quality and operational costs.
Overview
30
30
years of professional experience
Work History
Manager
Loyal Companions Dog Grooming Inc.
01.1996 - Current
- Led grooming team to enhance service quality and customer satisfaction.
- Developed training programs for staff to improve grooming techniques and efficiency.
- Implemented inventory management system to streamline supply ordering and reduce waste.
- Established customer feedback processes to identify areas for service improvement.
- Fostered a positive work environment through effective communication and team-building activities.
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Production Worker
Montel Plastics
01.2023 - 07.2023
- Operated machinery to assemble products efficiently under safety guidelines.
- Collaborated with team members to streamline production processes and reduce downtime.
- Conducted quality inspections to ensure compliance with industry standards and specifications.
- Trained new employees on operational procedures, tools, and safety protocols.
- Monitored inventory levels and reported discrepancies to maintain supply chain efficiency.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
Parts Counter Sales Person
Performance Parts Plus
01.1998 - 10.2011
- Provided exceptional customer service by assisting clients with parts selection and inquiries.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of parts.
- Processed orders efficiently, utilizing point-of-sale systems to track sales and returns.
- Collaborated with suppliers to source high-quality parts, enhancing product offerings for customers.
- Assisted customers with diagnosing problems for their vehicle and purchasing necessary replacements.
Education
High School Diploma -
Walkerville Collegiate Institute
Windsor, ON06-1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Documentation and reporting
- Computer skills
- Teamwork and collaboration
- Positive attitude
- Attention to detail
- Multitasking
Timeline
Production Worker
Montel Plastics
01.2023 - 07.2023
Parts Counter Sales Person
Performance Parts Plus
01.1998 - 10.2011
Manager
Loyal Companions Dog Grooming Inc.
01.1996 - Current
High School Diploma -
Walkerville Collegiate Institute
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