NICOLE MCFARLAND
Springwater,ON
Summary
Qualified Executive Administrator with extensive experience in managing office operations, coordinating schedules, and maintaining efficient workflows. Proven track record in streamlining administrative processes and supporting executive teams. Demonstrated expertise in multitasking and communication skills, ensuring smooth day-to-day operations.
I am a highly accomplished professional with a proven track record of success in various industries, including government administration, hospitality, mining, and construction. I am known for my strong work ethic, adaptability, and problem-solving skills. I am eager to continue learning and growing in my career.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Office Administrator/Victim Services Coordinator
Timmins and District Victim Services
12.2021 - 11.2023
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Provided guidance on how best to address safety concerns after an incident has occurred.
- Coordinated crisis intervention services when necessary such as providing transportation to emergency shelters or safe homes for victims of domestic violence.
- Maintained accurate records on case status and client information in accordance with agency policy.
- Developed and maintained relationships with victims, their families, law enforcement personnel, prosecutors, victim service providers, and other stakeholders.
- Conducted community outreach efforts to increase public awareness of available resources and services for victims of crime.
- Corresponded and collaborated with law enforcement, prosecuting attorneys, social services agencies, judges, court staff and other victim advocacy groups.
Food and Beverage Server
East Side Mario's
09.2019 - 01.2022
- Greeted guests and provided menus
- Prepared bills and processed credit card payments at the end of each shift.
- Followed proper sanitation standards when handling food and beverage items.
- Took orders accurately and efficiently for food and beverages.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Adhered to regulations regarding serving alcohol responsibly.
Commercial and Residential Cleaner
Stephanie's Cleaning Services
08.2012 - 06.2017
- Performed general cleaning duties to maintain a clean environment for customers and staff members.
- Laundered bedding items such as sheets, blankets and pillowcases.
- Used chemicals according to manufacturer's instructions for safety reasons.
- Moved heavy furniture for deep cleaning purposes.
- Cleaned and sanitized restrooms, showers and bathtubs, countertops, floors and mirrors.
- Provided emergency cleaning services when required due to accidents or spills.
- Cleaned exterior of buildings by washing windows, walls, doors.
Security Officer
Primero Mining Corp
09.2014 - 11.2015
- Responded to alarms and conducted investigations as required.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Investigated all reported incidents of theft or vandalism on premises.
- Operated communication systems between officers stationed throughout the facility.
- Provided escorts for visitors as needed throughout the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Operated Stench Gas release system in emergency situations.
- Communication between different levels of the mining such as surface and underground
- On-site first responder.
- Operated warehouse after hours.
Education
Heavy Equipment Operator - Construction
Northern Construction Academy
05-2024
Health And Safety Practitioner - Occupational Health And Safety
Northern College of Applied Arts And Technology
South Porcupine, ON06-2022
Skills
- Daily logging
- Vehicle Maintenance
- Crisis Counseling
- De-Escalation Techniques
- Community Referrals
- Crisis interventions
- Data Entry
- Office Administration
- Expense Reporting
- Scheduling
- Customer Relations
- Training and mentoring
- Time management
- Office administration
- Travel coordination
- Human resources
- Meeting planning
- Budget support
- Administrative support
- Database entry
- Heavy Equipment Operation
- Power Tool Operation
- Safety and compliance
- Vehicle Inspection
Languages
English
Native or Bilingual
Certification
- Certified Safety Professional (CSP) - Board of Certified Safety Professionals.
Timeline
Office Administrator/Victim Services Coordinator
Timmins and District Victim Services
12.2021 - 11.2023
Food and Beverage Server
East Side Mario's
09.2019 - 01.2022
Security Officer
Primero Mining Corp
09.2014 - 11.2015
Commercial and Residential Cleaner
Stephanie's Cleaning Services
08.2012 - 06.2017
Health And Safety Practitioner - Occupational Health And Safety
Northern College of Applied Arts And Technology
Heavy Equipment Operator - Construction
Northern Construction Academy
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