Nicole McDougall
Ashton,ON
Summary
Veterinary professional with solid history in client interactions and administrative support. Proven track record in managing patient flow and ensuring high-quality service delivery. Collaborative team player known for adaptability and reliability, excelling in fast-paced environments with changing needs.
Overview
6
6
years of professional experience
Work History
Maternity Leave
07.2024 - 06.2025
- Maternity leave from July 2024 until June 2025
Veterinary Assistant/Receptionist
Queensway west animal hospital
11.2023 - Current
- Directed multi-line phone system operations, greeting patients warmly upon arrival.
- Handled incoming calls, directed inquiries, and communicated messages for veterinarians effectively.
- Established client trust by providing compassionate support in challenging circumstances.
- Kept office and waiting area clean, contributing to positive client experiences.
- Supported veterinarians in delivering timely patient care through organized communication.
- Improved customer satisfaction and retention with excellent service delivery.
- Participated in training new staff on reception duties and software applications.
- Managed data entry for pet records, ensuring accuracy in computer system.
- Maintained monthly point. of sale and cash flow spreadsheet
- Performed weekly bank deposits
- Performed various administrative tasks by filing, copying and faxing documents.
Maternity Leave
06.2022 - 06.2023
- Maternity leave
Veterinary Receptionist
Vimy bridge animal hospital
09.2021 - 06.2022
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Entered data from pet records and office visits into computer system using avimark.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Answered owner animal health questions and advised on best care practices.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced office productivity by handling high volume of callers per day.
Veterinary Receptionist
Eagleson Veterinary Clinic
05.2021 - 09.2021
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Entered data from pet records and office visits into computer system using avimark.
- Maintained office and waiting room, keeping common areas clean and tidy.
Packager
Pillar5 pharma
02.2021 - 05.2021
- Prepared packages for shipment using case packer tools, semi-automatic equipment and automatic machinery.
- Protected materials for transport by correctly packaging products boxes and crates.
- Maintained neat, clean and safe workspace to avoid hazards and increase safety by adhering to all safety protocols
- Reviewed orders by inspecting labeling, packaging and contents.
- Kept records accurate and current by documenting all movements in company system.
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Completed more than 5 orders each day with efficient picking and packing of shipments. pallet size varies on product and size of shipper.
- Moved packages to loading area using lift equipment and conveyor systems.
- Determined and resolved, pester case packer, 3m case packer, vision system, zebra printer, heat tunnel and shrink wrapper equipment problems through troubleshooting.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Checked packing slips and other documentation to appropriately box items requested by clientele.
Daycare Assistant
Harbour Daycare
09.2019 - 01.2021
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Used patience, skill and various behaviour modification techniques to maintain order and safety.
- Enforced rules and managed behaviour through developmentally appropriate discipline.
- Taught children to organize toys, wash hands and sanitize leading by example.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Drove vehicles to safely pick up and drop off children from homes and field trip locations.
Sales Consultant
Renfrew Chrysler
05.2019 - 08.2019
- Prepared and demonstrated trucks/SUV/used vehicles features and benefits to address specific customer wants and needs
- Identified prospects' needs and developed appropriate responses along with suitable information on products and services
- Provided sales and customer service assistance to walk-in traffic
- Maintained up-to-date knowledge of vehicles and performed competitor analysis
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging
- Conferred with existing and potential customers to assess requirements and propose optimal solutions
- Drove new business by acquiring new clients and expanding new and existing relationships
Education
Secondary School - medical office administration
willis college
Winnipeg, MB04.2025
Skills
- Customer service and client communication
- Microsoft Office proficiency
- Data entry and record-keeping
- Sanitation and cleaning protocols
- Veterinary terminology and animal safety
- Patient flow management and urgent care
- Appointment scheduling and reception duties
- Inventory management
Languages
English - Advanced
Additional Information
- ADDITIONAL SKILLS
- Safe chemical handling, Stocking and replenishing, Deep cleaning abilities Credit card processing, Housekeeping skills, Creative problem solving, Equipment operation, Good listening skills, Quick learner, Mopping and sweeping, Price checking, Detail-oriented, Product processing ,Cleaning and sanitation.
Timeline
Maternity Leave
07.2024 - 06.2025
Veterinary Assistant/Receptionist
Queensway west animal hospital
11.2023 - Current
Maternity Leave
06.2022 - 06.2023
Veterinary Receptionist
Vimy bridge animal hospital
09.2021 - 06.2022
Veterinary Receptionist
Eagleson Veterinary Clinic
05.2021 - 09.2021
Packager
Pillar5 pharma
02.2021 - 05.2021
Daycare Assistant
Harbour Daycare
09.2019 - 01.2021
Sales Consultant
Renfrew Chrysler
05.2019 - 08.2019
Secondary School - medical office administration
willis college
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