Summary
Overview
Work History
Education
Skills
LEADERSHIP EXPERIENCE
Languages
Timeline
Generic

Nicole McCumber

Orleans,ON

Summary

Wanting to challenge myself to improve, utilizing my training, experience, education, and skills as well to strengthen them.

Results-oriented professional well-versed in project coordination and process improvement. Known for driving initiatives that streamline operations and enhance productivity. Proven ability to foster teamwork and adapt to evolving project needs with focus on achieving objectives.

Overview

17
17
years of professional experience

Work History

Project Coordinator

Regional Crane Rentals Ltd
02.2020 - Current
  • Looking at addresses and sizing cranes, evaluate that all information is accurate.
  • Using 3D lift plan to provide lift plans to customers
  • Review and Prepare and sent quotes, contracts, and RFQs
  • Review emails for Site Supervisor and ensure that follow up or completion
  • Update calendar for site meetings and visits
  • Create and Review invoices, making corrections if needed and submitting to companies/suppliers
  • Receive information regarding bookings of the projects/cranes, ensuring the information is correct and given to dispatch. Ensure all information is available for the operators and follow up with all others involved to be prepared for that timeline.
  • Increased efficiency of on-site operations by implementing standardized processes for task management and documentation procedures.
  • Managed commercial construction projects by working effectively with general contractors, subcontractors, engineers and architects.
  • Streamlined project timelines by efficiently coordinating tasks among various construction teams.
  • Fostered positive relationships with clients through clear communication, timely updates, and professionalism during all stages of the project lifecycle.
  • Resolved issues swiftly through effective problem-solving skills, minimizing delays in project completion times.
  • Formulated quality assurance and safety standards to comply with construction plans.
  • Supported continuous improvement initiatives within the company by analyzing past performance data to identify areas of opportunity for future projects.
  • Work with Health and Safety / Security Co-worker to ensure we have the correct training and certificates for the projects
  • Directed projects according to schedule and quality demands.
  • Prepared and submitted reports on job progress and safety conditions to upper management.
  • Developed and maintained positive relationships with clients and other operations.

Client Service Coordinator

Bayshore Home Health
01.2024 - 12.2024
  • Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
  • Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
  • Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
  • Participated in cross-functional teams to develop strategies for enhancing overall customer experience.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Administrative Support Clerk

Government of Canada
08.2019 - 02.2020
  • Collected information for other sections of the government
  • Sorted through files and distinguished if there was information in the files was accurate and determined if the file could be purged/archived for storage.
  • Worked with mailing out information to different districts
  • Used Excel for spreadsheet invoicing and recording of files.
  • Managed incoming calls professionally, directing callers to appropriate personnel while maintaining sensitivity to confidential matters.
  • Improved customer satisfaction ratings by promptly addressing inquiries and resolving issues in a professional manner.
  • Streamlined office operations by implementing efficient filing systems and document management procedures.
  • Developed strong working relationships with internal teams across functional areas through proactive outreach efforts aimed at understanding specific needs.
  • Provided exceptional support during periods of high workload by staying late or arriving early when necessary, demonstrating a commitment to team success.
  • Increased efficiency within the department by identifying areas for improvement and implementing process changes where needed.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

District Coordinator

Carefor Health & Community Services
12.2008 - 05.2019
  • Consistently meeting or exceeding client care standards
  • Proficient at scheduling and multi-tasking
  • Ability to identify and implement community programs.
  • Expert in assisting individuals; families; groups; communities and organizations to build up and develop essential social skills.
  • Facilitate individual, groups and organizations to accomplish identified tasks.
  • Advocated for persons struggling with inadequate supports such as housing, unemployment, serious illness, disability, or substance abuse etc.
  • Worked on special projects using the Lean measures and efficiencies.
  • Excellent time management
  • Participated in different special projects (Shared Care, Palliative Coordination) teams and enhancement projects
  • Lead in training new hires
  • Enhanced district programs by implementing strategic initiatives and coordinating with other companies.
  • Advised on technology integration strategies that optimized learning environments across all grade levels.
  • Led efforts in updating curriculum materials and instructional tools, aligning them with state standards and educational best practices.
  • Spearheaded professional development opportunities for staff, promoting growth and instructional excellence.
  • Driven continuous improvement through consistent evaluation of program effectiveness using relevant data sources.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Interceded between employees during arguments and diffused tense situations.

Education

Various Palliative Education courses

Elizabeth Bruyere
08.2025

Palliative care course

Algonquin College
01.2017

Medical Terminology Universal Class

Online Education
01.2011

Community Social Service Worker

Herzing College
01.2007

Studies in Geographic Information Systems

Algonquin College of Applied Arts And Technology
01.1998

Skills

  • Consistently meeting or exceeding client care standards
  • Proficient at scheduling and multi-tasking
  • Ability to identify and implement community programs
  • Expert in assisting individuals, families, groups, communities, and organizations to build up and develop essential social skills
  • Facilitate individuals, groups, and organizations to accomplish identified tasks
  • Project management
  • Team coordination
  • Ability to work independently or as a team, can meet deadlines and work under stressful conditions
  • Problem-solving
  • Project coordination
  • Detail-oriented

LEADERSHIP EXPERIENCE

  • Developed, arranged, and strengthened worksheets and inventory with various purposes within filing and scheduling purposes. In doing so it provided the company with an advanced state-of-the-art archiving filing and scheduling system accessible to all clients and employees from any location, allowing customer service to be enhanced and more efficient.
  • Advocated for persons struggling with inadequate support such as; housing, unemployment, serious illness, disability or substance abuse etc.
  • Worked on special projects using the Lean measures and efficiencies.
  • Participated in different special projects (Shared Care, Palliative Coordination) teams and enhancement projects.

Languages

English
Native or Bilingual

Timeline

Client Service Coordinator

Bayshore Home Health
01.2024 - 12.2024

Project Coordinator

Regional Crane Rentals Ltd
02.2020 - Current

Administrative Support Clerk

Government of Canada
08.2019 - 02.2020

District Coordinator

Carefor Health & Community Services
12.2008 - 05.2019

Palliative care course

Algonquin College

Medical Terminology Universal Class

Online Education

Community Social Service Worker

Herzing College

Various Palliative Education courses

Elizabeth Bruyere

Studies in Geographic Information Systems

Algonquin College of Applied Arts And Technology

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Nicole McCumber