NICOLE MATA
Sacramento
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, demonstrating a proven ability to adapt quickly to new environments. Committed to driving team success while actively pursuing professional development opportunities. A positive attitude and dedication to continuous learning support a strong work ethic, ensuring contributions align with organizational goals. Prepared to leverage these strengths to make a meaningful impact in a collaborative setting.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Cosmetologist
Red Salon
02.2011 - Current
- Demonstrate exemplary teamwork, communication, customer service, and time management skills
- Gained deep understanding of the integumentary system
- Built trusting relationships with clients and delegated duties
- Maintained a safe and sanitary work environment at all points
Full-Time Returns Clerk
Costco
09.2022 - 08.2023
- Work to ensure daily processes are followed with respect to all aspects of the member experience, including scheduling customers routing delivery stops, managing logistics reports and monitoring delivery routes/stops.
- Resolving failed/incomplete deliveries and communicating Delivery Event changes to the customer.
- This role is responsible for assisting other Costco Department’s and Member’s incoming calls.
- Ensuring that our Member's issue is resolved on the Day of Delivery or with in a reasonable time allowed.
- Maintain accurate records and assist in auditing inventory control by reconciling Daily Routes in several Company systems.
- Maintain several daily google spreadsheets for Route monitoring and End of Day reports.
- Communicate closely with other areas in our Logistic building, Remote, Contracted Carriers and all other delivery business partners.
Team Leader
The Chinese Community Center
09.2021 - 09.2022
- Plan, implement and document successful educational, recreation, youth leadership, community service and arts activities with school-aged children.
- Adhere to policies and procedures in a pro-active manner, making the safety and care of children as my primary focus.
- Build a positive relationship with each after-school participant in my care, and foster positive connections between participants.
- Actively engage with children at all times with the goal of fostering the positive development of each child and the group.
- Conduct yourself as a professional and representative of the agency with school staff, parents, children and anyone else with whom I come into contact with in my role.
- Effectively manage assigned class with Academic Support/Homework Help, Community Service/Service Learning, Leadership/Mentoring
- Maintain and enforce progressive discipline policy.
Office Specialist II
Sacramento Municipal Utility District (SMUD)
04.2003 - 03.2008
- Organized files, developed spreadsheets, faxed reports and scanned documents
- Enroll eligible customers into special electric service programs or accounts
- Review and grant routine payment extensions for and/or amortized debts with customers
- Perform basic clerical duties and prioritize heavy workload with specific deadlines
- Investigate, analyze, and respond to customer inquiries regarding their electric service, bills and programs
Accounts Payable/Human Resources Clerk I
Canac Kitchens
10.2002 - 04.2003
- Process incoming orders for credit approval
- Send out invoices for payment to contractors and builders
- Create preliminary lien notice and conditional progress or final release notices
- Collection calls to clientele for past due payments
- Maintain filing system for deposits, paid invoices, billing forms, credit card receipts, computer change forms
- Research and resolved billing and invoice problems
- High-volume data entry
- Verified details of transactions, including funds received and total account balances
- Responsible for employee benefit packages, new hire procedures, attendance recording
- Maintain employee vacation and sick leave approval
- Follow through on assigned projects and complete them in timely manner
- Managed the receptionist area, greet visitors, and respond to telephone and in-person information requests
- Organized files, developed spreadsheets, faxed reports, scanned documents, dispersed incoming mail
- Maintain petty cash accounts for business
- Assist Office Manager with preparing commissions and payroll
Personal Business Phone Banker Representative
Wells Fargo Bank
08.2000 - 02.2001
- Provide telephone customer service to personal business accounts
- Perform business banking transactions such as money transfers, advances, reallocate credit, opening and closing business accounts
- Deliver prompt, accurate and excellent customer service
- Maintained confidentiality of bank records and client information
- Build and maintain customer relationships
- Have an in-depth understanding of the bank's products and services
- Assist as needed in other departments, i.e. Online Customer Service, Executive Office of Wells Fargo Bank
Financial Provider
Wells Fargo Bank
12.1999 - 07.2000
- Provide banking services to all customers and employees
- Responsible for cash drawer keys and vault keys
- Examined checks for identification and endorsement
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Processed sales referrals and promoted bank services and products
- Established new customer accounts including checking, savings, lines of credit and loans
- Balanced daily cash deposits and bank vault inventory with a zero error rate.
Education
Graduate Certificate - Cosmetology
Paul Mitchell The School
Sacramento, CA06-2009
Elk Grove Adult Education
Elk Grove, CAGraduate Certificate - Phlebotomy
Phlebotomy USA
Sacramento, CA12-2025
Skills
- Service excellence
- Employee relations and engagement
- Financial transaction oversight
- Financial services knowledge
- Proficient in Microsoft Office
- Proficient in SAP
- General ledger management
- Data processing efficiency
- Office administration support
- Clerical support in logistics
- Inventory auditing
- Experience with reconciliation functions
- Skilled in cosmetology
Accomplishments
- Achieved NHA Phlebotomy Technician (CPT) Certification
Certification
- Cooperative Testing Venture Certificate of Completion (CTV)
- Training Certificate in Business Partners Program
- Training Certificate in Business Phone Banker Program
- Cosmetology License, September 2010
- NHA Phlebotomy Technician (CPT) License - Feb 2026
Timeline
Full-Time Returns Clerk
Costco
09.2022 - 08.2023
Team Leader
The Chinese Community Center
09.2021 - 09.2022
Cosmetologist
Red Salon
02.2011 - Current
Office Specialist II
Sacramento Municipal Utility District (SMUD)
04.2003 - 03.2008
Accounts Payable/Human Resources Clerk I
Canac Kitchens
10.2002 - 04.2003
Personal Business Phone Banker Representative
Wells Fargo Bank
08.2000 - 02.2001
Financial Provider
Wells Fargo Bank
12.1999 - 07.2000
Graduate Certificate - Cosmetology
Paul Mitchell The School
Elk Grove Adult Education
Graduate Certificate - Phlebotomy
Phlebotomy USA