Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Mastrangelo

Madoc,ON

Summary

I am a team player, with excellent customer service skills looking to obtain full time employment. Reliable and Punctual.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Deli Clerk

Madoc Foodland
08.2021 - Current
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.

Cashier

Johnson's Pharmaceutical Services
04.2023 - 05.2024
  • Addressed customer needs and made product recommendations to increase sales.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.

Customer Service Cashier

Madoc Ultramar
03.2020 - 04.2021
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Counted money in drawers at beginning and end of each shift.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Set up new sales displays each week with fresh merchandise.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Server

Spring Brook Diner
02.2018 - 08.2020
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.

Retail Sales Associate

Michaels Craft Store
01.2016 - 03.2019
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Greeted customers and provided outstanding customer service.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Education

GED -

Center Hastings Secondary School
Madoc, ON
04-2013

Skills

  • Menu Memorization
  • Product Rotation
  • Cash Handling
  • Food Preparation
  • Ordering Procedures
  • Customer Service
  • Positive and professional
  • POS system operations
  • Guest Services
  • Product Merchandising
  • Merchandise Restocking
  • Safe Food Handling

Certification

Smart Serve

Timeline

Cashier

Johnson's Pharmaceutical Services
04.2023 - 05.2024

Deli Clerk

Madoc Foodland
08.2021 - Current

Customer Service Cashier

Madoc Ultramar
03.2020 - 04.2021

Server

Spring Brook Diner
02.2018 - 08.2020

Retail Sales Associate

Michaels Craft Store
01.2016 - 03.2019

GED -

Center Hastings Secondary School

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Nicole Mastrangelo