Nicole Mastrangelo
Madoc,ON
Summary
I am a team player, with excellent customer service skills looking to obtain full time employment. Reliable and Punctual.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Deli Clerk
Madoc Foodland
08.2021 - Current
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
Cashier
Johnson's Pharmaceutical Services
04.2023 - 05.2024
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Customer Service Cashier
Madoc Ultramar
03.2020 - 04.2021
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Counted money in drawers at beginning and end of each shift.
- Utilized POS system to handle customer cash and credit card transactions.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Server
Spring Brook Diner
02.2018 - 08.2020
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Served food and beverages promptly with focused attention to customer needs.
Retail Sales Associate
Michaels Craft Store
01.2016 - 03.2019
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
GED -
Center Hastings Secondary School
Madoc, ON04-2013
Skills
- Menu Memorization
- Product Rotation
- Cash Handling
- Food Preparation
- Ordering Procedures
- Customer Service
- Positive and professional
- POS system operations
- Guest Services
- Product Merchandising
- Merchandise Restocking
- Safe Food Handling
Certification
Smart Serve
Timeline
Cashier
Johnson's Pharmaceutical Services
04.2023 - 05.2024
Deli Clerk
Madoc Foodland
08.2021 - Current
Customer Service Cashier
Madoc Ultramar
03.2020 - 04.2021
Server
Spring Brook Diner
02.2018 - 08.2020
Retail Sales Associate
Michaels Craft Store
01.2016 - 03.2019
GED -
Center Hastings Secondary School