Nicole Martin
Cochrane,AB
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2
2
years of professional experience
Work History
Heavy Equipment Operator
Morgan Construction & Environmental
02.2023 - Current
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Established clear priorities and production quality standards.
- Addressed issues with employees and customers to manage healthy conflict resolutions.
- Listened carefully to supervisors to understand directions and then carried out all work responsibilities efficiently.
- Established team priorities, maintained schedules and monitored performance.
- Worked long hours each day to reach production targets
Sales Manager
Horizon Measurements
12.2021 - 02.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Established and cultivated solid business relationships with new or existing customers.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Skills
- Sales and Personal Development
- Sales Consultation
- Lead Generation and Prospecting
- Solution Selling
- Client Relationship Management
- Market Research
- Account Management
- B to B and B to C Sales
- Customer Service
- Conflict resolution
Timeline
Heavy Equipment Operator
Morgan Construction & Environmental
02.2023 - Current
Sales Manager
Horizon Measurements
12.2021 - 02.2023
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