Nicole Marie Steele
Hamilton,Canada
Summary
Retail professional committed to high standards and results-driven performance. Proven ability to build customer relationships and increase sales through attentive service and product expertise. Known for team collaboration and adaptability to changing needs while consistently meeting goals. Possesses strong communication and problem-solving skills.
Experienced with customer engagement and sales techniques necessary to thrive in retail environment. Utilizes effective communication and interpersonal skills to understand customer needs and provide appropriate solutions. Track record of fostering positive shopping experiences and maintaining customer loyalty.
Overview
15
15
years of professional experience
Work History
Retail Customer Sales Associate
FastTime Watch and Jewlery
08.2021 - 01.2025
- Conducted regular stock checks for better inventory management, reducing instances of out-of-stock items affecting potential sales opportunities.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Managed efficient cash register operations.
- Participated in visual merchandising efforts to create attractive displays and stimulate buyer interest.
- Replaced Watch Batteries with correct battery in a delicate and time efficient manner
- Cleaned and or replaced watch bands for customers in a time efficient manner
Sales Associate/Retail Merchandiser
Value Village Thrift Stores
03.2016 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
Fashion Associate
Walmart
06.2015 - 06.2015
- Serviced customers who wanted to try on clothing, opening a room for them, assisting them if needed
- Maintaining the clothing on the return rack, hanging, folding, and putting back out on the floor for sale, in proper color or style sequence
- Maintained a clean and safe work/fitting area sweeping anmes, when needed
Food Prep/Dietary Aide/Housekeeping
The Rosslyn Retirement Home
12.2014 - 04.2015
- Assisted in preparing meals for residents, served residents their meals, clearing tables, re-setting the dining room
- Prepared 'drink' cart and 'snack' cart for residents, porting, assisted them with menus for the week, did daily lunch reminders
- Cleaning the kitchen maintaining a clean and organized setting
- Laundry, general housekeeping duties
Telemarketing Agent
Architectural Accents Windows and Doors
01.2010 - 12.2013
- Cold called up to 500 calls per hour to home owners offering free written estimates for window and door replacements and entered data into database
- Trained 8 new employees
- Consistently met and exceeded sales quotas
- Filed and organized call directory sheets; updated 'not in services', wrong numbers, do not calls
- Provided additional support to supervisor including tracking daily attendance, lates, areas to call, leads generated and sold bonuses
- Tracked/emailed service calls to representatives/installers; called previous customers to follow up on projects
Education
High School Diploma -
Sir John A MacDonald Secondary School
Hamilton, ON06-2013
Skills
- Goal oriented
- Merchandise display
- Store maintenance
- Point of sale systems
- Inventory control
- Customer support
Languages
English
Native or Bilingual
Timeline
Retail Customer Sales Associate
FastTime Watch and Jewlery
08.2021 - 01.2025
Sales Associate/Retail Merchandiser
Value Village Thrift Stores
03.2016 - 04.2019
Fashion Associate
Walmart
06.2015 - 06.2015
Food Prep/Dietary Aide/Housekeeping
The Rosslyn Retirement Home
12.2014 - 04.2015
Telemarketing Agent
Architectural Accents Windows and Doors
01.2010 - 12.2013
High School Diploma -
Sir John A MacDonald Secondary School
Similar Profiles
Ariel ZhongAriel Zhong
Inventory Specialist at Odelia JewleryInventory Specialist at Odelia Jewlery
Reese KilcarrReese Kilcarr
Salesman at Nature's Creation JewlerySalesman at Nature's Creation Jewlery
Erin KerrErin Kerr
Sales Associate at Harmony Jewlery & CoSales Associate at Harmony Jewlery & Co