Nicole Mallette
Etobicoke,ON
Summary
Versatile business professional that works across the organization to build relationships and removes barriers to drive project success. A creative thinker, combined with a proven record to deliver results. A skilled communicator and dedicated team member who enjoys a challenge and assumes responsibility.
Overview
22
22
years of professional experience
Work History
Project Manager
Husky Technologies
04.2022 - Current
- Manage digital projects from intake to production for the information technology team
- Assumed responsibility of projects mid-flight with keen understanding of existing progress to seamlessly integrate and steer towards completion
- Lead the team and managed various stakeholders effectively
- Build and maintain relationships with vendors from RFQ’s to SoW’s
- Convey technical information to non-technical stakeholders with clear and concise communication skills
- Flexible and adaptable to changing project requirements or technologies
- Lead, coach, and motivate project team members on a proactive basis to ensure deliverables are completed on time
- Track and report project milestones and provide regular status update reports to sponsor.
Project Coordinator / Manager
Husky Technologies
01.2019 - 01.2022
- Managed project development from initiation to closure for the customer support business
- Coordinate with project team to create schedule as well as define the project approach, scope, and the critical milestones
- Implemented a quality program within our 3PL warehouse including a database that allowed tracking of shipment issues (missing items, damaged goods, carrier issues, etc.)
- Clearly communicated expectations to team members and stakeholders, including developing training material and change management for roll-out to ensure successful adoption.
Quality Analyst / Project Coordinator
Husky Technologies
01.2015 - 01.2019
- Responsible for helping develop and continually improve the businesses internal quality system
- Lead and provided direction to the business regarding Quality initiatives, related processes including strategic and tactical quality system planning to develop and improve quality levels
- Lead several quality initiatives: Project Reviews, Dock Audits, WIGs, Target Zero - IPC
- Coordinated and ensured regularly scheduled audits/reviews to ensure we are meeting quality standards including dock audits prior to shipment
- Analyze data and generate reports to be presented to the CSM leadership team monthly.
Project Engineer
Husky Technologies
01.2011 - 01.2015
- Managed the enhancement of customers' existing machines by implementing upgrades for added features and functionality
- Served as the only Project Engineer for three months following an organizational restructuring
- Maintained 100% on-time project delivery without any delays in customers’ schedules
- Scheduled the deployment of service technicians for machine upgrade installations
- Implemented a monthly report for the sales team, ensuring effective communication with customers regarding orders
- Scheduled kickoff project review meetings as necessary
- Earned leadership commendations and significant salary increase for driving 15% sales growth despite fewer resources.
Project Specialist
Husky Technologies
01.2007 - 01.2011
- Manage a wide array of projects – including complex global retrofit programs, aftermarket services and internal knowledgebase development – with a goal of retaining top tier customers and improving profitability
- Led development of a web-based knowledge base – a centralized troubleshooting tool that reduced customer support times and enhanced customer experiences
- Oversaw 10 major proactive retrofits for top customers globally (AP, EMEA and Americas)
- Identified requirements and coordinated delivery, with a focus on ensuring timeliness while mitigating impact to customer production schedules
- Recognized for successfully managing the $1.5M post market auction program, from coordinating valuation and pre-auction maintenance to overseeing equipment decommission and removal.
Project Coordinator
Husky Technologies
01.2006 - 01.2007
- Coordinated key aspects of the validation program, including scheduling teams of technicians for machine validation and program testing
- Purchased parts / equipment, arranged transportation and handled customer communications
- Organized maintenance / repairs for an Asia-based customer’s custom product within an aggressive six-week schedule, including complex inter-continental transport
- Implemented a machine reliability program to address known issues within the field
- Coordinated validation testing, advised customers and partnered in creating engineering change requests to eliminate future occurrences.
Administrative Assistant
Husky Technologies
01.2004 - 01.2006
- Provided a broad range of administrative support, from handling travel arrangements for the 30+-member team to managing scheduling requests and editing sales presentations
- Assisted with projects and coordinated company events.
Administrative Assistant
Honda of Canada Mfg.
01.2002 - 01.2004
- Supported the new model project leadership team, including tracking supplier commitments of new parts.
Education
Business Administration and Human Resources Co-op -
Niagara College of Applied Arts and Technology
Niagara-on-the-Lake, ON01.2000
Skills
- Proficient in MS Office, 15 yrs proficient Excel and PowerPoint skills
- Technical Presentations
- Excellent communication skills
Career Development
- Project Management Training, Schulich School of Business, York University, 2008
- Using MS Project, Schulich School of Business, York University, 2008
- AgilePM (Foundations & Practitioner), APMG international, 2023
Timeline
Project Manager
Husky Technologies
04.2022 - Current
Project Coordinator / Manager
Husky Technologies
01.2019 - 01.2022
Quality Analyst / Project Coordinator
Husky Technologies
01.2015 - 01.2019
Project Engineer
Husky Technologies
01.2011 - 01.2015
Project Specialist
Husky Technologies
01.2007 - 01.2011
Project Coordinator
Husky Technologies
01.2006 - 01.2007
Administrative Assistant
Husky Technologies
01.2004 - 01.2006
Administrative Assistant
Honda of Canada Mfg.
01.2002 - 01.2004
Business Administration and Human Resources Co-op -
Niagara College of Applied Arts and Technology
Similar Profiles
Mihir ShahMihir Shah
Quality Control Specialist at Husky TechnologiesQuality Control Specialist at Husky Technologies
SAURABH PANCHALSAURABH PANCHAL
Machine Fitter at Husky TechnologiesMachine Fitter at Husky Technologies
Hafiz AnasHafiz Anas
Project Engineer, Technical Solutioning Sales at Husky TechnologiesProject Engineer, Technical Solutioning Sales at Husky Technologies