Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nicole MacKenzie

Niagara Falls,ON

Summary

Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Office Administrator

Miller Waste Systems
11.2020 - 06.2021
  • Streamlined office processes by implementing efficient organizational systems.
  • Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
  • Boosted productivity by prioritizing tasks and managing schedules.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Contributed to a positive work environment by fostering strong working relationships among colleagues.
  • Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.

Restaurant Manager

IHOP Fallsview Group
11.2017 - 06.2019
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Reconciled cash and credit card transactions to maintain accurate records.

Food and Beverage Server

Frescos Restaurant And Bar
11.2014 - 05.2017
  • Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
  • Increased repeat business by building rapport with customers through friendly conversation and personalized service recommendations.
  • Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.

Education

Diploma - Dental Assisting

Trillium College
St. Catharines, ON
03.2024

Diploma - Musical Theatre Performance

St. Clair College
Windsor, ON
05.2010

Certificate - Performing Arts Preparation

Sheridan College
Oakville, ON
05.2007

Skills

  • Computer proficient in Microsoft Office, Windows, Excel and PowerPoint
  • Confident, articulate with good command of the english language
  • Self-motivated with a positive attitude
  • Dependable and punctual
  • Quick learner
  • Team player who is adaptable and flexible to change
  • Well-organized and able to multi-task efficiently

Certification

• HARP Certified

• Standard First Aid & CPR/AED Certification

• Public Health IPAC Modules

• Occupational Health and Safety Certificate

• WHMIS Certificate

• Working Together: The Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act Certificate

• American Sign Language level 1

Timeline

Office Administrator

Miller Waste Systems
11.2020 - 06.2021

Restaurant Manager

IHOP Fallsview Group
11.2017 - 06.2019

Food and Beverage Server

Frescos Restaurant And Bar
11.2014 - 05.2017

Diploma - Dental Assisting

Trillium College

Diploma - Musical Theatre Performance

St. Clair College

Certificate - Performing Arts Preparation

Sheridan College

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