Nicole MacInnis
Saint-Jean-sur-Richelieu,QC
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
17
17
years of professional experience
Work History
2nd Assistant Manager
McDonald's
02.2013 - 06.2023
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to Store Manager.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Conducted exit interviews to identify areas of improvement in company culture and retention strategies.
- Collaborated with department heads to determine staffing needs and develop targeted recruitment strategies accordingly.
- Facilitated communication between management teams during organizational restructuring efforts, ensuring smooth transitions for all employees involved.
- Implemented successful employee referral program, resulting in higher retention rates and improved morale.
- Managed recruitment team and trained and mentored new Crew trainers, Team leaders and Shift leaders
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Sales Associate
Michaels Arts And Crafts
09.2010 - 06.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Production /Packaging Associate
Sarsfeilds Foods
11.2009 - 05.2010
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Organized work to meet demanding production goals.
- Maintained a high level of personal safety awareness and adhered to all company guidelines regarding PPE usage and hazard avoidance while performing packaging tasks.
- Improved packaging efficiency by streamlining processes and implementing best practices.
- Met or exceeded daily production targets through efficient time management and prioritization of tasks.
- Reduced waste and saved resources by optimizing packaging materials usage.
Production / Packaging Worker
Apple Valley Foods
04.2007 - 07.2009
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Reduced workplace accidents with thorough safety training and regular equipment maintenance.
Sales Associate
Zellers
10.2006 - 04.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Certificate - Customer Service And Cashier Training
Annapolis Valley Work Centre
Kentville, NS10.2006
High School Diploma -
Northeast Kings Education Centre
Canning, NS06.2005
Skills
- Customer service focus
- Delegation Abilities
- Marketing knowledge
- Team motivation
- Staff Management
- Recruiting and interviewing
- Task Delegation
- Staff Training and Development
- Policy Enforcement
- Employee Performance Evaluations
- Employee Scheduling
- Customer Relationship Management (CRM)
Languages
English
Timeline
2nd Assistant Manager
McDonald's
02.2013 - 06.2023
Sales Associate
Michaels Arts And Crafts
09.2010 - 06.2011
Production /Packaging Associate
Sarsfeilds Foods
11.2009 - 05.2010
Production / Packaging Worker
Apple Valley Foods
04.2007 - 07.2009
Sales Associate
Zellers
10.2006 - 04.2007
Certificate - Customer Service And Cashier Training
Annapolis Valley Work Centre
High School Diploma -
Northeast Kings Education Centre
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