Nicole Macanas
Stockton,CA
Summary
Energetically driving patient care excellence and infection control proficiency, I boosted patient retention at Delta Endodontics. My adept multitasking and positive demeanor streamlined operations, enhancing both staff and patient experiences. Specializing in dental office administration and radiography, my skill set aligns with key industry demands, marking significant achievements in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Registered Dental Assistant/ Front Office
Delta Endodontics
04.2016 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for endodontic procedures and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Explained treatment procedures and instructed patients on home care guidelines.
- Streamlined dental office operations with efficient inventory management and ordering of supplies.
- Recognized for consistently providing a high level of patient care, contributing to increased patient retention and referral rates.
- Monitored patient comfort and safety during dental procedures.
- Scheduled appointments, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information, and maintaining records.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Prepared patient X-rays and CBCT scans for review by dentist.
Registered Dental Assistant
Western Dental
05.2014 - 04.2016
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Took dental images following strict patient protection rules, applying lead aprons.
- Performed general chair-side duties for general dentistry, endo procedures, oral surgery and pediatric procedures.
Key Holder
Bath And Body Works, Limited Brands
12.2009 - 04.2014
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Education
Registered Dental Assisting - Dental Assisting
Carrington College
Stockton, CA06.2014
Associate of Science - Psychology And Liberal Arts
San Joaquin Delta College
Stockton, CA06.2011
Skills
- Multitasking Competence
- Time Management Capabilities
- Detail-oriented mindset
- Patient care excellence
- Infection control proficiency
- Appointment scheduling efficiency
- Dental office administration
- Pediatric dentistry familiarity
- Patient Care Coordination
- Digital radiography proficiency
- Positive attitude
Timeline
Registered Dental Assistant/ Front Office
Delta Endodontics
04.2016 - Current
Registered Dental Assistant
Western Dental
05.2014 - 04.2016
Key Holder
Bath And Body Works, Limited Brands
12.2009 - 04.2014
Registered Dental Assisting - Dental Assisting
Carrington College
Associate of Science - Psychology And Liberal Arts
San Joaquin Delta College
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