Nicole Lunel
Bonfield,Canada
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude. Willingness to take on added responsibilities to meet team and company goals. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.
Overview
22
22
years of professional experience
Work History
Service Coordinator and Warranty Admin
North Bay Chrysler
North Bay, ON
04.2024 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Maintained a high level of accuracy in claim submissions, resulting in minimal rejections due to incorrect information or incomplete documentation.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
- Processed claim paperwork and followed up on missing information to complete processing.
- Resubmitted rejected claims or received write-off authorization to maintain records and proper documentation.
Administrator
Northern Float & Hotshot Service
Bonfield
09.2021 - Current
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
- Computerized office activities-maintained customer communications and tracked records through delivery.
- Entered and maintained departmental records in company database.
- Collected, validated, and distributed information to employees.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles and operational practices.
- Managed transactions, invoicing, and budgeting to decrease financial inconsistencies.
Personal Support Worker
Nipissing Manor Nursing Care Centre
Corbeil, ON
11.2010 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patients move around personal and public spaces.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Maintained frequent supervision of residents unable to call for assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Guided patients to restroom to support bladder and bowel relief requirements.
Assistant
North Bay Plastic Molders Ltd.
Corbeil
08.2003 - 03.2024
- Created workplace policies as per the Provincial and Federal Government standards.
- Created an inventory and sales numbering system.
- Assisted the CEO maintaining his schedule and maintaining his email.
- Scheduled all meetings and took minutes.
- Completed all tasks that the CEO delegated on time and efficiently.
Customer Service Representative
TeleTech International
North Bay
03.2005 - 05.2009
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Personal Support Worker -
Canadian Career College
05.2011
High School Diploma - undefined
Meadowvale Secondary School
Mississauga, ONSkills
- Network Development and Administration
- Report Exceptions
- Operations Oversight
- Time management
- Relationship Development
- Problem-solving
- Data Confidentiality
- Business Development
Timeline
Service Coordinator and Warranty Admin
North Bay Chrysler
04.2024 - Current
Administrator
Northern Float & Hotshot Service
09.2021 - Current
Personal Support Worker
Nipissing Manor Nursing Care Centre
11.2010 - Current
Customer Service Representative
TeleTech International
03.2005 - 05.2009
Assistant
North Bay Plastic Molders Ltd.
08.2003 - 03.2024
High School Diploma - undefined
Meadowvale Secondary School
Personal Support Worker -
Canadian Career College