Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicole Lublinkhof

Calgary,AB

Summary

Accomplished Store Manager with a proven track record at Best Buy, enhancing customer satisfaction and streamlining store operations. Expert in customer service and problem-solving, I led teams to exceed sales goals through effective training and mentoring. Skilled in multitasking, I consistently improved operational efficiency and fostered a positive work environment.

Overview

7
7
years of professional experience

Work History

Store Manager

Best Buy
09.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Assistant Store Manager

Best Buy
01.2020 - 09.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Sales Representative

Virgin Mobile
02.2018 - 01.2020
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Education

Some College (No Degree) - Psychology

Univeristy of British Columbia Okanagan
Kelowna, BC

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Team leadership
  • Friendly and positive

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Store Manager

Best Buy
09.2023 - Current

Assistant Store Manager

Best Buy
01.2020 - 09.2023

Sales Representative

Virgin Mobile
02.2018 - 01.2020

Some College (No Degree) - Psychology

Univeristy of British Columbia Okanagan

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Nicole Lublinkhof