Nicole Lorenz
Montreal,Canada
Summary
Dynamic professional with a proven track record at Paradigm Fitness Saint-Henri, achieving 75% customer retention through innovative engagement strategies. Skilled in project management and relationship building, I drive revenue growth and optimize processes, ensuring exceptional customer success and satisfaction. Passionate about leveraging data-driven insights to enhance operational efficiency.
Overview
11
11
years of professional experience
Work History
Owner, Manager, and Head Coach
Paradigm Fitness Saint-Henri
Montreal, Canada
01.2020 - Current
- Managed a high-volume customer portfolio, achieving 75% retention in 2024 through strategic engagement and retention programs.
- Developed scalable customer success initiatives, including digital QBRs, automated campaigns, and community events.
- Leveraged data analytics to mitigate churn risks, drive customer insights, and identify expansion opportunities.
- Optimized customer onboarding and journey frameworks for structured, repeatable success processes.
- Automated workflows and improved efficiency using Asana, monday.com, and Google Sheets.
- Negotiated agreements with key stakeholders to enhance service delivery and operational growth.
- Scaled revenue from $48K in 2020 to $220K in 2024 through strategic business optimization and client engagement.
- Led profitability initiatives, including vendor negotiations, pricing strategies, and operational efficiencies.
- Directed financial planning, budgeting, and investment strategies to maximize growth.
- Supervised teams, conducted performance reviews, and implemented cost-saving measures.
- Strengthened customer satisfaction and loyalty through superior service and strategic engagement.
- Conducted market research and competitive analysis to refine marketing strategies and expansion plans.
Piano Teacher
Chapman Piano Studio & Self-Employed
Montreal, Canada
09.2014 - Current
- Developed personalized learning journeys for students, ensuring retention and skill development
- Leveraged communication and instructional design to improve engagement and customer satisfaction
Education
CAPM Professional Certificate - Project Management
Project Management Institute
Newtown Square, Pennsylvania03-2025
Ph.D. - Piano Performance
Université De Montréal
Montreal, QC03-2018
Personal Training Specialist -
Canfitpro
Toronto, ON06-2015
Artist Diploma - Piano Performance
Franz Liszt Academy of Music
Budapest, Hungary05-2014
Master of Music - Piano Performance
Université De Montréal
Montreal, QC05-2012
Bachelor of Music - Piano Performance
University of Alberta
Edmonton, AB05-2010
Skills
- Customer Success, Retention & Scalable Engagement
- Project & Process Management
- CRM & Data-Driven Customer Insights
- Business Strategy & Revenue Growth
- Sales, Marketing & Cross-Functional Collaboration
- Stakeholder & Customer Relationship Management
- Conflict Resolution & Escalation Management
- Digital-First & Automation Strategies
Achievements And Impact
- Managed and scaled customer portfolios: Successfully retained 75% of clients in 2024 by implementing structured onboarding and engagement strategies.
- Data-Driven Retention Strategies: Utilized customer behavior insights and analytics to reduce churn and identify upsell opportunities.
- Process & Workflow Optimization: Implemented automation tools and CRM platforms to improve tracking, efficiency, and communication.
- Revenue & Growth Impact: Increased business profitability by 358% over five years, demonstrating expertise in strategic growth and customer retention.
Languages
English
Native/ Bilingual
French
Professional
References
References available upon request.
Timeline
Owner, Manager, and Head Coach
Paradigm Fitness Saint-Henri
01.2020 - Current
Piano Teacher
Chapman Piano Studio & Self-Employed
09.2014 - Current
CAPM Professional Certificate - Project Management
Project Management Institute
Ph.D. - Piano Performance
Université De Montréal
Personal Training Specialist -
Canfitpro
Artist Diploma - Piano Performance
Franz Liszt Academy of Music
Master of Music - Piano Performance
Université De Montréal
Bachelor of Music - Piano Performance
University of Alberta
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