Nicole Long

• Coordinated intake processes for new clients, providing a welcoming, client focused, and trauma informed approach to ensure an easier transition for conserved individuals entering into a locked mental health rehabilitation center.
• Assisted in developing client centered care plans by working with clients on their individual goals and collaborating with their interdisciplinary teams.
• Facilitated communication between clients, families, and healthcare providers to enhance their recovery journey.
• Tracked client progress and maintained accurate documentation in all electronic systems.
• Conducted regular one to one meetings with clients to assess their evolving needs and identify areas for improvement from them as well as ways I could assist them better.
• Assisted the other positions and departments when support and coverage was needed, such as preforming listed recovery coach duties as well as assisting dietary, housekeeping, and nursing departments when asked.
• Provided new hire training and job shadowing regularly.
• Received training in Dialectical Behavior Therapy and Wellness Recovery Action Plans, leading client groups and employee training in both topics regularly.

• Provided, at minimum hourly wellness checks on 42 individual mental health clients to ensure their safety and wellbeing within a 24 hour Mental Health Rehabilitation Center and documented all observations accurately while also building rapport and positive therapeutic relationships with the individuals.
• Coordinated group classes and activities on a daily basis on areas such as mindfulness, life skills, and recreational groups such as music and art activities.
• Monitored client progress and provided feedback to improve treatment outcomes.
• Assisted clients in identifying personal goals, fostering motivation and accountability in their recovery journey.
• Encouraged clients'' sense of responsibility for their recovery journey by teaching them essential coping strategies and relapse prevention techniques.
• Mentored new Recovery Coaches, sharing best practices and contributing to their professional development.
• Established trust and rapport with clients, creating a strong foundation for open communication and collaboration throughout the recovery process.
• Served as an advocate for clients within the healthcare system by communicating effectively with medical professionals regarding treatment plans and concerns.
• Provided crisis communication and response to client escalations using interventions and PRO-ACT training when necessary.

• Assisted residents with daily living activities, ensuring comfort and safety.
• Monitored vital signs and reported changes to nursing staff for timely care adjustments.
• Supported residents in maintaining personal hygiene, promoting dignity and respect.
• Documented patient progress and care activities accurately in electronic health records.
• Maintained a clean, organized environment to promote infection control standards.
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.

• Assisted in running a free “clothing closet” to all in need, providing shoes, clothing, interview attire, and an assortment of other items on a as needed basis.
• Provided bagged meals and hot lunches on a daily basis to 100+ individuals as well as offering monthly food boxes to those in need.
• Collaborated with local agencies to foster partnerships and improve service accessibility to diverse populations.
• Participated in community events to promote services and engage with the public.

(This was a temporary position.)

• Coordinated client intake processes and enrolled them into services.
• Linked clients with their assigned county Case Managers and RN’s ensuring timely and accurate care.
• Performed routine client check ins on a 6 month and annual basis, updating all applicable information and service plans.
• Ran prevention services to rural areas of Southern Oregon, traveling regularly between different sites.
• Provided rapid STD testing, needle exchange services, harm reduction education and Narcan use training to these sites.