Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Lewis

Anaheim,CA

Summary

Dynamic and results-driven professional with extensive experience in customer service and cash handling at Pet Supply Warehouse. Proven ability to enhance customer satisfaction and loyalty through effective leadership and training. Recognized for fostering teamwork and collaboration, while consistently achieving operational excellence and maintaining high accuracy in transactions.

Overview

8
8
years of professional experience

Work History

Key Holder

Pet Supply Warehouse
04.2022 - Current
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.

Cashier

Sprouts Famers Market
02.2019 - 03.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Key Holder Supervisor

Payless Shoes Source
11.2017 - 12.2018
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.

Temp Worker

Target
05.2017 - 10.2017
  • Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
  • Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
  • Learned semi-skilled and advanced work by shadowing experienced workers.
  • Cultivated positive relationships with coworkers, fostering collaboration and teamwork in diverse work environments.

Education

Some College (No Degree) - Social Sciences

Santiago Canyon College
Orange, CA

High School Diploma -

Villa Park High School
Villa Park, CA

Skills

  • Customer service

  • Teamwork and collaboration

  • Training and mentoring

  • Employee scheduling

  • Effective leadership

  • Independent worker

  • Quick learner

  • Cash handling accuracy

Timeline

Key Holder

Pet Supply Warehouse
04.2022 - Current

Cashier

Sprouts Famers Market
02.2019 - 03.2021

Key Holder Supervisor

Payless Shoes Source
11.2017 - 12.2018

Temp Worker

Target
05.2017 - 10.2017

Some College (No Degree) - Social Sciences

Santiago Canyon College

High School Diploma -

Villa Park High School

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Nicole Lewis