Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nicole Ledesma

Perris

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and meet deadlines. Broad experience includes office management, accounting, accounts receivable, accounts payable, invoicing, vendor negotiations. Well-organized and analytical in approaching problems and resolving variances. Brings several years of related experience and superior work ethic focused on maximizing productivity and maintaining financial compliance.

Overview

25
25
years of professional experience

Work History

Accounts Payable Supervisor

Monster Energy Company
Corona
04.2024 - Current
  • Ensured timely payments to vendors while adhering to cash flow constraints.
  • Collaborated with internal departments to streamline payment processes and workflows.
  • Assisted with month-end closing activities related to accounts payable.
  • Reviewed invoices for accuracy and compliance with company policies.
  • Implemented improvements to streamline payment processing workflows.
  • Collaborated with finance team on month-end close activities.
  • Performed account reconciliations to ensure accuracy of data entered into the system.
  • Coordinated with external auditors during audits of Accounts Payable records.
  • Reconciled vendor statements and resolved any discrepancies.
  • Recruited, interviewed and hired new employees for accounts payable department.
  • Worked collaboratively with internal departments on resolution of invoice issues.
  • Managed a team of Accounts Payable clerks responsible for processing invoices.
  • Generated aging reports for review by management.
  • Implemented new software solutions designed to streamline Accounts Payable processes.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Responded promptly to inquiries from vendors regarding payment status.
  • Reviewed and approved invoices for accuracy, completeness, and proper authorization.
  • Prepared weekly, monthly, quarterly, and annual financial reports.
  • Assisted in preparing financial reports related to accounts payable activities.

Accounts Receivable Chargeback Lead

Monster Energy Company
Corona
06.2023 - 04.2024
  • Investigated discrepancies by conducting thorough research on disputed transactions.
  • Maintained detailed records of chargeback cases for tracking and reporting purposes.
  • Developed training materials to enhance team understanding of chargeback procedures.
  • Assisted in refining internal processes to improve efficiency in handling disputes.
  • Responded to customer inquiries and concerns to facilitate solutions.
  • Analyzed customer account data to identify patterns or trends in order to prevent future disputes.
  • Reviewed customer chargeback disputes and determined appropriate course of action.
  • Processed chargebacks utilizing the appropriate systems, tools and procedures.
  • Generated weekly and monthly reports summarizing key performance indicators associated with dispute resolutions process.
  • Reviewed chargeback requests for accuracy and compliance with company policies.
  • Collaborated with merchants to gather necessary documentation for resolution.
  • Presented monthly summaries of dispute resolutions efforts at management meetings.
  • Conducted training sessions for staff members on best practices for handling customer complaints and resolving disputes quickly.

Accounts Receivable Clerk Collections

Monster Energy Company
Corona
10.2015 - 06.2023
  • Managed customer accounts to ensure timely collection of outstanding invoices.
  • Reviewed payment histories to identify overdue accounts and initiate collection efforts.
  • Collaborated with the sales team to address customer concerns related to billing issues.
  • Provided training and support to junior staff on best practices in accounts receivable management.
  • Analyzed customer accounts to identify delinquent invoices and payment discrepancies.
  • Communicated effectively with other departments within the organization regarding collections issues or concerns.
  • Provided excellent customer service while communicating with customers about their past due accounts.
  • Generated weekly, monthly, quarterly and annual reports on collections activity as required by management.
  • Conducted follow-up calls with customers regarding their past due invoices and negotiated payment arrangements as needed.

Bookeeper

KS Printing
Corona
04.2013 - 01.2015
  • Processed payroll for employees in a timely manner.
  • Reconciled bank statements with financial records regularly.
  • Maintained accurate financial records and documentation for audits.
  • Assisted in preparing monthly financial statements for management review.
  • Collaborated with team members to improve bookkeeping processes.
  • Provided support during internal and external audits as needed.
  • Processed accounts payable and receivable transactions.
  • Conducted monthly bank reconciliations.
  • Entered deposits, credit card charges and sales entries to facilitate cash management.
  • Generated invoices for clients and tracked payments received from customers.

Bookeeper

J & T Business Management
Corona
11.2009 - 03.2013
  • Reconciled bank statements with financial records regularly.
  • Collaborated with team members to improve bookkeeping processes.
  • Provided support during internal and external audits as needed.
  • Processed accounts payable and receivable transactions.
  • Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
  • Resolved billing discrepancies with vendors or customers promptly.
  • Maintained and reconciled general ledger accounts.
  • Posted journal entries to the general ledger system accurately and timely.
  • Checked postings and documents for correctness, accuracy and proper coding.
  • Implemented program to create daily spreadsheets and streamline financial reporting.

Accounts Receivable Clerk

Market Refrigeration Specialists
Corona
02.2008 - 01.2009
  • Processed customer invoices accurately and efficiently on a daily basis.
  • Communicated with clients regarding account discrepancies and payment inquiries.
  • Reconciled accounts receivable with monthly financial statements regularly.
  • Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
  • Updated vendor files with new contact information or changes in payment terms upon request.
  • Verify employee timesheets for accuracy and compliance with company policies.
  • Respond to payroll inquiries from employees regarding deductions or payments.

Accounts Receivable Analyst

UCS Trenching
Corona
03.2006 - 02.2008
  • Managed customer account reconciliations to ensure accurate billing information.
  • Collaborated with cross-functional teams to resolve payment issues efficiently.
  • Reviewed credit applications and assessed customer creditworthiness for approvals.
  • Performed research into disputed invoices or payments as needed.
  • Coordinated with other departments when necessary to resolve billing issues quickly and efficiently.

Technical Customer Service Representative

WorldWide Electric
Ontario
08.2004 - 10.2004
  • Diagnosed technical issues and provided effective solutions to customer inquiries.
  • Responded promptly to service requests, enhancing customer satisfaction levels.
  • Assisted customers with troubleshooting and guided them through product features.
  • Collaborated with team members to resolve complex technical problems efficiently.
  • Documented service interactions accurately for future reference and follow-up.
  • Educated customers on best practices for equipment usage and maintenance.

Appointment Setter

Family First Advanced Estate Planning
Corona
02.2002 - 05.2003
  • Collaborated with team members to refine appointment-setting processes and improve efficiency.
  • Conducted follow-up calls to confirm appointments and address client inquiries.
  • Maintained accurate records of client interactions for future reference and analysis.
  • Trained new staff on appointment-setting protocols and customer service techniques.
  • Maintained a positive attitude while dealing with difficult situations involving customers.
  • Made phone calls and sent emails to establish leads.

Customer Service Representative

USA Personnel
Ontario
12.2001 - 12.2001
  • Provided exceptional customer support through phone and email communication.
  • Assisted customers with product inquiries and troubleshooting issues effectively.
  • Followed up on unresolved issues to ensure timely resolutions for clients.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Customer Service Representative

Target
Norco
09.2000 - 04.2001
  • Assisted customers with product selections and inquiries to enhance shopping experience.
  • Maintained store appearance by organizing products and ensuring cleanliness throughout the area.
  • Collaborated with team members to address customer concerns and resolve issues promptly.
  • Conducted inventory checks to ensure stock availability and report discrepancies as needed.
  • Handled returns and exchanges following company policies while maintaining customer satisfaction.
  • Greeted customers in a friendly and professional manner.
  • Maintained high levels of customer service satisfaction.
  • Developed strong working relationships with co-workers through effective communication.

Education

High School Diploma -

Buena Vista High School
Corona, CA
06-2000

Skills

  • Payment processing
  • Account reconciliation
  • Financial reporting
  • Cash flow management
  • Vendor relations
  • Dispute resolution
  • Employee training
  • Attention to detail
  • Team leadership
  • Problem solving
  • Effective communication
  • Training and mentoring
  • Workflow management
  • Month-end closing
  • Accounts reconciliation
  • Collections strategy
  • Customer account management
  • Time management
  • Leadership
  • Microsoft Word
  • Analytical thinking
  • Software implementation
  • Excellent communication
  • Chargeback management
  • Microsoft outlook, word, and Excel

References

References available upon request.

Timeline

Accounts Payable Supervisor

Monster Energy Company
04.2024 - Current

Accounts Receivable Chargeback Lead

Monster Energy Company
06.2023 - 04.2024

Accounts Receivable Clerk Collections

Monster Energy Company
10.2015 - 06.2023

Bookeeper

KS Printing
04.2013 - 01.2015

Bookeeper

J & T Business Management
11.2009 - 03.2013

Accounts Receivable Clerk

Market Refrigeration Specialists
02.2008 - 01.2009

Accounts Receivable Analyst

UCS Trenching
03.2006 - 02.2008

Technical Customer Service Representative

WorldWide Electric
08.2004 - 10.2004

Appointment Setter

Family First Advanced Estate Planning
02.2002 - 05.2003

Customer Service Representative

USA Personnel
12.2001 - 12.2001

Customer Service Representative

Target
09.2000 - 04.2001

High School Diploma -

Buena Vista High School

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Nicole Ledesma