Nicole Larsen
Program Supervisor
Abbotsford,BC
Summary
- Detailed documentation
- Able to work well individually and as a team player
- Reliable, responsible and organized
- Problem solves quickly and efficiently
- Experience working with vulnerable persons with multiple barriers
- Trained in Therapeutic Crisis Intervention, Motivational Interviewing, Mental Health First Aid and Suicide Intervention
- Able to communicate in a gentle and caring manner
- Naloxone Trainer – Train the Trainer
- Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities.
- Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Language
Work History
Interm Program Supervisor -TPA
Elizabeth Fry Society
12.2023 - 06.2024
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Coached team members on productivity strategies to accomplish challenging goals.
- Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly without legal issues or complications.
- Handled escalated customer issues with professionalism and sensitivity, resolving concerns promptly and effectively.
Program Supervisor - Sheena's Place
Elizabeth Fry Society
04.2023 - Current
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Coached team members on productivity strategies to accomplish challenging goals.
- Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
Senior Worker - Mazarine Lodge
Elizabeth Fry Society
01.2021 - 04.2023
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Monitored rent collection processes diligently, ensuring timely payments from tenants and minimizing delinquencies on accounts receivable reports.
- Collaborated with social service agencies to provide comprehensive assistance for residents in need of additional support or intervention.
- Coordinated move-ins and move-outs efficiently, minimizing disruption to existing tenants while welcoming new members into the community smoothly.
- Promoted a positive living environment through the organization of community events and activities.
- Developed strong relationships with local organizations and businesses to promote community involvement among residents.
- Conducted regular property inspections to identify potential hazards or areas requiring attention, improving overall safety conditions for tenants.
- Provided exceptional customer service when addressing resident concerns or inquiries, fostering a positive living experience for all occupants.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
Temp Senior Worker - Rosewood Emergency Shelter
Elizabeth Fry Society
9 2022 - 11.2022
- Enhanced team productivity by implementing efficient workflow processes and systems.
- Mentored junior employees, fostering a supportive work environment and promoting professional growth.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
- Developed comprehensive case management plans, addressing individual needs of clients and facilitating their progress toward selfsufficiency.
- Supported the initial start up of the program.
Aboriginal Youth Support Worker - Amut Program
Elizabeth Fry Society
12.2020 - 01.2021
- Improved communication among youth through group discussions, role-play activities, and team-building exercises.
- Promoted a safe and welcoming environment, leading to increased participation in programs and services.
- Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
- Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
- Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
- Designed customized learning plans to accommodate diverse learning styles and needs, ensuring success for each participant.
- Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.
Housing Support Worker - Legacy Manor
Elizabeth Fry Society
03.2018 - 12.2020
- Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
- Enhanced living conditions for occupants through diligent cleaning and maintenance of facility spaces.
- Collaborated with local service providers to secure essential resources for the betterment of inhabitants.
- Contributed to the establishment of a supportive and inclusive atmosphere within the facility through active listening and empathetic engagement with clients.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
Tenant Support Worker
Abbotsford Community Services (now Archway CS)
02.2017 - 03.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Promoted harm reduction principles within the context of substance abuse treatment programs.
- Applied harm reduction strategies where appropriate to minimize negative consequences associated with drug use while encouraging healthier choices moving forward.
- Increased client engagement in harm reduction activities by establishing trust through empathetic listening and nonjudgmental communication.
- Promoted harm reduction strategies as part of a holistic approach to treating substance use disorders.
- Contributed to a reduction in workplace accidents through maintaining clean workspaces free from hazards.
- Advocated for client needs assertively within larger systems of care, helping them access necessary resources such as housing support or educational services successfully.
Part-Time Community Support Worker/Casual Worker
Mission Association of Community Living
02.2015 - 06.2017
- Established trust-based relationships with clients through empathetic communication and active listening skills.
- Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
- Participated in case conferences to discuss complex situations requiring collaboration among multiple service providers.
- Implemented crisis prevention strategies aimed at minimizing incidents leading to significant disruptions in daily routines.
- Designed creative programming that catered to the unique interests of each client while promoting a sense of belonging within the community at large.
- Strengthened community connections by fostering relationships between clients and local resources.
- Managed challenging behaviors using effective de-escalation techniques while maintaining a safe environment for all involved parties.
- Built rapport with clients by demonstrating empathy, active listening skills, and genuine interest in their success.
Casual Worker
Amut / EFRY
01.2015 - 09.2015
- Followed instructions and procedures to complete assigned tasks.
- Worked fast to complete tasks and meet daily deadlines.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Performed general housekeeping and cleaning tasks.
- Enhanced treatment outcomes for adolescents by developing individualized treatment plans tailored to their unique needs.
- Led psychoeducational workshops for adolescents on topics related to substance abuse prevention, mental health awareness, and life skills development.
- Assessed client satisfaction and program effectiveness through regular surveys and evaluations, using feedback to implement improvements as needed.
- Conducted thorough assessments of new clients to determine appropriate level of care and develop initial treatment recommendations.
- Contributed to the continuous improvement of program quality by participating in staff meetings, trainings, and ongoing professional development activities.
- Served as a liaison between clients, families, schools, probation officers, and other involved parties to ensure consistent communication regarding client progress.
- Supported adolescent clients through crisis situations by providing stabilization, safety planning, and referral to appropriate resources.
- Maintained accurate clinical documentation while adhering to ethical guidelines and confidentiality requirements set forth by licensing bodies and agency policies.
- Monitored client progress using assessment tools and regular evaluations, adjusting treatment plans as needed to optimize outcomes.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Thunderbird Support Worker & Outreach Worker
Hope & Area Transition Society
01.2013 - 03.2014
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Promoted independence among clients through skill-building exercises and goal-setting initiatives.
- Kept clients engaged in social networks and communities for personal health and growth.
- Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
- Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
- Enhanced team collaboration by regularly sharing best practices, challenges, and successes during staff meetings.
- Developed strong relationships with local organizations to establish a network of support services for clients in need.
- Conducted home visits to assess living conditions, identify potential risks, and provide personalized recommendations for improvement.
- Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.
Cook/Resident Worker
Cottonwood Cottages
07.2012 - 08.2012
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Improved resident satisfaction by addressing concerns promptly and efficiently.
- Completed professional residential cleaning services.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Assisted with daily living activities, running errands, and household chores.
Teachers Assistant
University of the Fraser Valley
09.2011 - 06.2012
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted lead teachers with lesson plan creation and materials development .
- Supported student learning objectives through personalized and small group assistance.
- Supported students in on job training opportunities.
Practicum Placement
Chilliwack Addiction and Prevention Services (CAPS)
09.2014 - 12.2014
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
Extreme Weather Program Supervisor
Hope And Area Transition Society
11.2013 - 03.2014
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Coached team members on productivity strategies to accomplish challenging goals.
- Assisted with community resources for healthcare and mental health.
- Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
Education
Diploma - Social Services
University of The Fraser Valley
Abbotsford, BC 05.2001 -
Skills
Harm Reduction Strategies
Harm Reduction Techniques
Harm Reduction Approaches
Training facilitation
Document Management
Operational leadership
Staff Development
Reporting Requirements
Office Administration
Proactive mindset
Generating schedules
Expense Tracking
Tenant rights
Affordable housing
Property Inspection
Client Advocacy
Referencesavailable
True
Trainingeducation
- Therapeutic Crisis Intervention 2019 & Recertification 2024
- Mental Health First Aid - 2019
- Joint OHS Basic Committee Training – June 2018
- Overdose Response for Organizations | Train the Trainer NARCAN – 2018
- Applied Suicide Intervention Skills Training – 2018
- Social Services Diploma – University of the Fraser Valley - 2015
- Occupational First Aid Level 1 - 2023
- Class 4 Driver's License
- Cross Cultural Awareness Training
- Core Addiction Practice – Fraser Health - 2014
- Managing Hostile Clients – Shelter Net BC - 2019
- Food Safe – 2024
- Motivational Interviewing - 2019
Timeline
Interm Program Supervisor -TPA
Elizabeth Fry Society
12.2023 - 06.2024
Program Supervisor - Sheena's Place
Elizabeth Fry Society
04.2023 - Current
Senior Worker - Mazarine Lodge
Elizabeth Fry Society
01.2021 - 04.2023
Aboriginal Youth Support Worker - Amut Program
Elizabeth Fry Society
12.2020 - 01.2021
Housing Support Worker - Legacy Manor
Elizabeth Fry Society
03.2018 - 12.2020
Tenant Support Worker
Abbotsford Community Services (now Archway CS)
02.2017 - 03.2018
Part-Time Community Support Worker/Casual Worker
Mission Association of Community Living
02.2015 - 06.2017
Casual Worker
Amut / EFRY
01.2015 - 09.2015
Practicum Placement
Chilliwack Addiction and Prevention Services (CAPS)
09.2014 - 12.2014
Extreme Weather Program Supervisor
Hope And Area Transition Society
11.2013 - 03.2014
Thunderbird Support Worker & Outreach Worker
Hope & Area Transition Society
01.2013 - 03.2014
Cook/Resident Worker
Cottonwood Cottages
07.2012 - 08.2012
Teachers Assistant
University of the Fraser Valley
09.2011 - 06.2012
Diploma - Social Services
University of The Fraser Valley
05.2001 -
Temp Senior Worker - Rosewood Emergency Shelter
Elizabeth Fry Society
9 2022 - 11.2022