Summary
Overview
Work History
Education
Skills
Referencesavailable
Trainingeducation
Timeline
Generic

Nicole Larsen

Program Supervisor
Abbotsford,BC

Summary


  • Detailed documentation
  • Able to work well individually and as a team player
  • Reliable, responsible and organized
  • Problem solves quickly and efficiently
  • Experience working with vulnerable persons with multiple barriers
  • Trained in Therapeutic Crisis Intervention, Motivational Interviewing, Mental Health First Aid and Suicide Intervention
  • Able to communicate in a gentle and caring manner
  • Naloxone Trainer – Train the Trainer
  • Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

13
13
years of professional experience
1
1
Language

Work History

Interm Program Supervisor -TPA

Elizabeth Fry Society
12.2023 - 06.2024
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Upheld strict compliance with internal policies and external regulations governing the program''s activities, ensuring all operations ran smoothly without legal issues or complications.
  • Handled escalated customer issues with professionalism and sensitivity, resolving concerns promptly and effectively.

Program Supervisor - Sheena's Place

Elizabeth Fry Society
04.2023 - Current
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.

Senior Worker - Mazarine Lodge

Elizabeth Fry Society
01.2021 - 04.2023
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Monitored rent collection processes diligently, ensuring timely payments from tenants and minimizing delinquencies on accounts receivable reports.
  • Collaborated with social service agencies to provide comprehensive assistance for residents in need of additional support or intervention.
  • Coordinated move-ins and move-outs efficiently, minimizing disruption to existing tenants while welcoming new members into the community smoothly.
  • Promoted a positive living environment through the organization of community events and activities.
  • Developed strong relationships with local organizations and businesses to promote community involvement among residents.
  • Conducted regular property inspections to identify potential hazards or areas requiring attention, improving overall safety conditions for tenants.
  • Provided exceptional customer service when addressing resident concerns or inquiries, fostering a positive living experience for all occupants.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.

Temp Senior Worker - Rosewood Emergency Shelter

Elizabeth Fry Society
9 2022 - 11.2022
  • Enhanced team productivity by implementing efficient workflow processes and systems.
  • Mentored junior employees, fostering a supportive work environment and promoting professional growth.
  • Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.
  • Developed comprehensive case management plans, addressing individual needs of clients and facilitating their progress toward selfsufficiency.
  • Supported the initial start up of the program.

Aboriginal Youth Support Worker - Amut Program

Elizabeth Fry Society
12.2020 - 01.2021
  • Improved communication among youth through group discussions, role-play activities, and team-building exercises.
  • Promoted a safe and welcoming environment, leading to increased participation in programs and services.
  • Established a positive rapport with participants by maintaining open lines of communication and actively listening to their concerns.
  • Reduced behavioral issues by establishing clear expectations and consistent consequences for actions.
  • Empowered youth by fostering a sense of self-worth and confidence, ultimately equipping them for future success.
  • Designed customized learning plans to accommodate diverse learning styles and needs, ensuring success for each participant.
  • Documented case notes diligently which contributed towards informed decision-making within interdisciplinary team meetings.

Housing Support Worker - Legacy Manor

Elizabeth Fry Society
03.2018 - 12.2020
  • Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
  • Enhanced living conditions for occupants through diligent cleaning and maintenance of facility spaces.
  • Collaborated with local service providers to secure essential resources for the betterment of inhabitants.
  • Contributed to the establishment of a supportive and inclusive atmosphere within the facility through active listening and empathetic engagement with clients.
  • Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.


Tenant Support Worker

Abbotsford Community Services (now Archway CS)
02.2017 - 03.2018
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Promoted harm reduction principles within the context of substance abuse treatment programs.
  • Applied harm reduction strategies where appropriate to minimize negative consequences associated with drug use while encouraging healthier choices moving forward.
  • Increased client engagement in harm reduction activities by establishing trust through empathetic listening and nonjudgmental communication.
  • Promoted harm reduction strategies as part of a holistic approach to treating substance use disorders.
  • Contributed to a reduction in workplace accidents through maintaining clean workspaces free from hazards.
  • Advocated for client needs assertively within larger systems of care, helping them access necessary resources such as housing support or educational services successfully.

Part-Time Community Support Worker/Casual Worker

Mission Association of Community Living
02.2015 - 06.2017
  • Established trust-based relationships with clients through empathetic communication and active listening skills.
  • Advocated for client rights, ensuring equitable access to necessary services and resources across diverse populations.
  • Participated in case conferences to discuss complex situations requiring collaboration among multiple service providers.
  • Implemented crisis prevention strategies aimed at minimizing incidents leading to significant disruptions in daily routines.
  • Designed creative programming that catered to the unique interests of each client while promoting a sense of belonging within the community at large.
  • Strengthened community connections by fostering relationships between clients and local resources.
  • Managed challenging behaviors using effective de-escalation techniques while maintaining a safe environment for all involved parties.
  • Built rapport with clients by demonstrating empathy, active listening skills, and genuine interest in their success.

Casual Worker

Amut / EFRY
01.2015 - 09.2015
  • Followed instructions and procedures to complete assigned tasks.
  • Worked fast to complete tasks and meet daily deadlines.
  • Maintained work areas by cleaning and straightening for maximum productivity and safety.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Performed general housekeeping and cleaning tasks.
  • Enhanced treatment outcomes for adolescents by developing individualized treatment plans tailored to their unique needs.
  • Led psychoeducational workshops for adolescents on topics related to substance abuse prevention, mental health awareness, and life skills development.
  • Assessed client satisfaction and program effectiveness through regular surveys and evaluations, using feedback to implement improvements as needed.
  • Conducted thorough assessments of new clients to determine appropriate level of care and develop initial treatment recommendations.
  • Contributed to the continuous improvement of program quality by participating in staff meetings, trainings, and ongoing professional development activities.
  • Served as a liaison between clients, families, schools, probation officers, and other involved parties to ensure consistent communication regarding client progress.
  • Supported adolescent clients through crisis situations by providing stabilization, safety planning, and referral to appropriate resources.
  • Maintained accurate clinical documentation while adhering to ethical guidelines and confidentiality requirements set forth by licensing bodies and agency policies.
  • Monitored client progress using assessment tools and regular evaluations, adjusting treatment plans as needed to optimize outcomes.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.

Thunderbird Support Worker & Outreach Worker

Hope & Area Transition Society
01.2013 - 03.2014
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Promoted independence among clients through skill-building exercises and goal-setting initiatives.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Mentored new support workers by providing guidance, sharing best practices, and modeling effective client-centered care techniques.
  • Assisted clients in accessing available resources such as housing options, financial supports, and healthcare services.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Advocated on behalf of clients experiencing discrimination or other obstacles preventing them from accessing vital services within the community.
  • Enhanced team collaboration by regularly sharing best practices, challenges, and successes during staff meetings.
  • Developed strong relationships with local organizations to establish a network of support services for clients in need.
  • Conducted home visits to assess living conditions, identify potential risks, and provide personalized recommendations for improvement.
  • Supported homeless individuals transitioning into housing by connecting them with necessary supplies, furniture donations, and move-in assistance resources.

Cook/Resident Worker

Cottonwood Cottages
07.2012 - 08.2012
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Improved resident satisfaction by addressing concerns promptly and efficiently.
  • Completed professional residential cleaning services.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted disabled clients to support independence and well-being.
  • Assisted with daily living activities, running errands, and household chores.

Teachers Assistant

University of the Fraser Valley
09.2011 - 06.2012
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Worked with lead teacher to monitor class schedule and take attendance.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Supported student learning objectives through personalized and small group assistance.
  • Supported students in on job training opportunities.

Practicum Placement

Chilliwack Addiction and Prevention Services (CAPS)
09.2014 - 12.2014
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Analyzed problems and worked with teams to develop solutions.
  • Sorted and organized files, spreadsheets, and reports.
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.

Extreme Weather Program Supervisor

Hope And Area Transition Society
11.2013 - 03.2014
  • Provided ongoing direction and leadership for program operations.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Assisted with community resources for healthcare and mental health.
  • Ensured safety of residents by monitoring and enforcing shelter rules and protocols consistently.

Education

Diploma - Social Services

University of The Fraser Valley
Abbotsford, BC
05.2001 -

Skills

Harm Reduction Strategies

Referencesavailable

True

Trainingeducation

  • Therapeutic Crisis Intervention 2019 & Recertification 2024
  • Mental Health First Aid - 2019
  • Joint OHS Basic Committee Training – June 2018
  • Overdose Response for Organizations | Train the Trainer NARCAN – 2018
  • Applied Suicide Intervention Skills Training – 2018
  • Social Services Diploma – University of the Fraser Valley - 2015
  • Occupational First Aid Level 1 - 2023
  • Class 4 Driver's License
  • Cross Cultural Awareness Training
  • Core Addiction Practice – Fraser Health - 2014
  • Managing Hostile Clients – Shelter Net BC - 2019
  • Food Safe – 2024
  • Motivational Interviewing - 2019

Timeline

Interm Program Supervisor -TPA

Elizabeth Fry Society
12.2023 - 06.2024

Program Supervisor - Sheena's Place

Elizabeth Fry Society
04.2023 - Current

Senior Worker - Mazarine Lodge

Elizabeth Fry Society
01.2021 - 04.2023

Aboriginal Youth Support Worker - Amut Program

Elizabeth Fry Society
12.2020 - 01.2021

Housing Support Worker - Legacy Manor

Elizabeth Fry Society
03.2018 - 12.2020

Tenant Support Worker

Abbotsford Community Services (now Archway CS)
02.2017 - 03.2018

Part-Time Community Support Worker/Casual Worker

Mission Association of Community Living
02.2015 - 06.2017

Casual Worker

Amut / EFRY
01.2015 - 09.2015

Practicum Placement

Chilliwack Addiction and Prevention Services (CAPS)
09.2014 - 12.2014

Extreme Weather Program Supervisor

Hope And Area Transition Society
11.2013 - 03.2014

Thunderbird Support Worker & Outreach Worker

Hope & Area Transition Society
01.2013 - 03.2014

Cook/Resident Worker

Cottonwood Cottages
07.2012 - 08.2012

Teachers Assistant

University of the Fraser Valley
09.2011 - 06.2012

Diploma - Social Services

University of The Fraser Valley
05.2001 -

Temp Senior Worker - Rosewood Emergency Shelter

Elizabeth Fry Society
9 2022 - 11.2022

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Nicole LarsenProgram Supervisor