Nicole Lamm
Stonewall,MB
Summary
Dynamic individual with expertise in building and maintaining client relationships, producing quotes based on client needs and working as team player in both management and staff roles. Capable and reliable when managing own work load while still being able to take direction and follow leadership. Motivated to learn new skills and find an employer to build a long lasting career with.
Overview
18
18
years of professional experience
Work History
Account Manager & CSR
Pentagon Security Shutters
11.2023 - Current
- Built quotes for dealers using Seradex based on their specific project needs and sent them out in a timely manner, with an average of at least 20 quotes per day
- Responsible for executing follow ups to quotes through email and phone calls.
- Responsible for inputting purchase orders to produce sales order file, and for sending out order confirmations.
- Built and strengthened client relationships based on accurate price quotes and customer-centric terms.
- Maintained customer records using CRM (Zoho)
- Provided support for dealer needs, concerns and interests
- Developed extensive knowledge of products in order to effectively answer client questions.
- Worked as a team to meet sales targets
- Responsible for managing and prioritizing my own work to meet deadlines.
Manager
The Rockwood Motor Inn
04.2017 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Make recommendations and answer all related inquires
- Maintained professional, organized, and safe environment for employees and patrons.
- Upsell drink and food items
- Responsible for monitoring and replenishing inventory of products and supplies
- Assess development needs, train and coach staff
- Maintained positive customer relations by addressing problems head-on with a professional demeanor and by implementing successful solutions.
- Developed and implemented business strategies to increase sales
- Implement improvements for products and services
- Maintain regular communication with staff and management through meetings and discussions
- Completed company payroll every two weeks
- Plan and implement systems to maximize sales and revenue.
- Smart Choices certified
Restaurant Supervisor
Perkins Restaurant
06.2006 - 04.2017
- Greet customers
- Make sure every customers experience was exceptional
- Organized and maintained schedules of restaurant staff
- Key holder
- Resolved customer complaints promptly
- Organized and maintained a tip pool.
Education
High School Diploma -
Stonewall Collegiate
Stonewall, MBSkills
- Excellent Telephone Mannerisms
- Coaching and Mentoring
- Creating Customer Relationships
- Time Management
- Dedicated
- Team Player
- Issue and Conflict Resolution
- Food and Beverage Management
- Scheduling and Overseeing Staff
References
Available upon request.
Timeline
Account Manager & CSR
Pentagon Security Shutters
11.2023 - Current
Manager
The Rockwood Motor Inn
04.2017 - 10.2023
Restaurant Supervisor
Perkins Restaurant
06.2006 - 04.2017
High School Diploma -
Stonewall Collegiate
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