NICOLE KWIATKOWSKI

• Managed my own section during shifts, including preparing drinks for customers, demonstrating strong time management skills.

• Continuously monitored customer needs, such as refilling wine, clearing plates, and providing timely check-ins.

• Presented myself professionally, offering recommendations on cocktails and wine pairings to enhance the dining experience.

• Set positive tone for entire dining experience as first point of contact for incoming guests
• Explained menu items and suggested appropriate options for food allergy concerns
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

• Obtained cash bank and stocked service bar to prepare for operation
• Recruited and trained new bartenders and barbacks to help maintain talented team
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
• Followed alcohol awareness procedures for preventing excessive guest intoxication.

• Cultivated warm relationships with regular customers
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
• Explained menu items and suggested appropriate options for food allergy concerns
• Bussed and reset tables to keep dining room and work areas clean.

• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
• Maximized table turnover rate by efficiently managing reservations and seating arrangements
• Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions
• Maintained a clean and orderly dining area for an enjoyable guest experience.

• Increased team productivity by implementing streamlined processes and effective communication strategies
• Assisted in training new hires, providing guidance on restaurant standards and best practices
• Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.