Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Nicole Klassen

Summary

Motivated Waitress with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Waitress

Headingly Grill
08.2021 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.


Waitress

Thirsty Cactus
11.2018 - 05.2020
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

ABA Tutor

St.Amant
12.2009 - 08.2014
  • Conducted tutoring sessions at schools, homes and public spaces.
  • Enhanced student progress by implementing customized ABA strategies and interventions.
  • Utilized discrete trial training to teach specific skills broken down into smaller components for increased student mastery.
  • Assisted in the development of IEPs by providing input on appropriate goals, accommodations, modifications, and supports for each student.
  • Maintained neutrality when supporting patients despite difficult behavior.

Shift Manager

Pizza Hut
07.2007 - 08.2009
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards..
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Shift Manager

Niakwa Pizza
06.2005 - 06.2007
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Excelled in every store position and regularly backed up front-line staff.

Education

Certificate - Para Educator

Red River Collage
Steinbach, MB
11.2009

High School Diploma -

Ste. Anne Collegiate
Ste. Anne, MB
06.2006

Skills

  • Customer Service
  • Strong multitasking
  • Cleanliness
  • Cool Under Pressure
  • Organizational Skills

Languages

English
Full Professional

Certification

  • ServSafe Alcohol Certification - National Restaurant Association.

Timeline

Waitress

Headingly Grill
08.2021 - Current

Waitress

Thirsty Cactus
11.2018 - 05.2020

ABA Tutor

St.Amant
12.2009 - 08.2014

Shift Manager

Pizza Hut
07.2007 - 08.2009

Shift Manager

Niakwa Pizza
06.2005 - 06.2007

Certificate - Para Educator

Red River Collage

High School Diploma -

Ste. Anne Collegiate

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Nicole Klassen