Nicole Kirton
New Hazelton,BC
Summary
Dynamic Member Services Representative with Bulkley Valley Credit Union, recognized for enhancing member satisfaction through exceptional communication and strong empathy. Successfully trained new team members and contributed to continuous improvement initiatives, fostering a collaborative environment. Leveraged customer engagement skills to provide personalized financial guidance, empowering clients to make informed decisions.
Accomplished professional with extensive experience in member services, focused on delivering exceptional results. Proven track record in enhancing member engagement and satisfaction through effective communication and problem-solving. Team-oriented and adaptable, known for reliability and commitment to achieving results. Proficient in conflict resolution and member relationship management.
Overview
21
21
years of professional experience
Work History
Member Services Representative
Bulkley Valley Credit Union
New Hazelton, BC
12.2004 - Current
- Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
- Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
- Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
- Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
Education
No Degree - Financial Services
CCUA Campus
Online No Degree - CUIC 240 Fundamentals of Personal Financial Planni
CCUA Campus
Online No Degree - Finance Consumer Lending
CCUA 210 Consumer & Residential Mortgage Lending
OnlineSkills
- Customer service standards
- Strong empathy
- Customer engagement
- Exceptional communication
- Relationship building
Languages
English
Professional Working
Timeline
Member Services Representative
Bulkley Valley Credit Union
12.2004 - Current
No Degree - Financial Services
CCUA Campus
No Degree - CUIC 240 Fundamentals of Personal Financial Planni
CCUA Campus
No Degree - Finance Consumer Lending
CCUA 210 Consumer & Residential Mortgage Lending