Nicole Kilburn
Fredericton,NB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Supervisor
Accenture
02.2023 - Current
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Accenture
07.2019 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Assistant Manager
Miami Tanning
11.2018 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Tanning Consultant
Miami Tanning
01.2018 - 11.2018
- Educated clients on health and safety of tanning facilities and procedures.
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences.
- Maintained clean and stocked front counter area.
- Scheduled clients based on number of beds and booths with consideration of walk-in averages.
Fresh Foods Clerk
Walmart
12.2017 - 03.2018
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Education
Continuing Education - Computer Science
University of New Brunswick
Fredericton, NBAesthetics Diploma -
Majestany
Fredericton, NB06.2018
Skills
- Staff Monitoring
- Information Security
- Data Collection
- Customer Assistance
- Decision-Making
- Policy Enforcement
Timeline
Customer Service Representative Supervisor
Accenture
02.2023 - Current
Customer Service Representative
Accenture
07.2019 - 02.2023
Assistant Manager
Miami Tanning
11.2018 - 07.2019
Tanning Consultant
Miami Tanning
01.2018 - 11.2018
Fresh Foods Clerk
Walmart
12.2017 - 03.2018
Continuing Education - Computer Science
University of New Brunswick
Aesthetics Diploma -
Majestany
Similar Profiles
Amanjot Kaur LambaAmanjot Kaur Lamba
Workday Integration Consultant at AccentureWorkday Integration Consultant at Accenture
Sumit PatilSumit Patil
SAP Security and GRC Consultant at AccentureSAP Security and GRC Consultant at Accenture
Sajal BhardwajSajal Bhardwaj
People Advisor Analyst, HRBP at AccenturePeople Advisor Analyst, HRBP at Accenture
Priyanka GhoshPriyanka Ghosh
Instructional Design Analyst at AccentureInstructional Design Analyst at Accenture
Ruthie HartlenRuthie Hartlen
Psychology Intern & Office Assistant at Campagnoni ~ Hartlen & Associates, Inc.Psychology Intern & Office Assistant at Campagnoni ~ Hartlen & Associates, Inc.