Nicole Kettela
Barrie,ON
Summary
Accomplished Retail Store Manager at Pump'd Supplements, specializing in customer service excellence and conflict resolution. Successfully drove sales growth through innovative merchandising techniques and upheld high product quality. Proven ability to manage inventory efficiently and prioritize client satisfaction as a Master Hair Designer.
Overview
21
21
years of professional experience
Work History
Retail Store Manager
Pump'd Supplements
Barrie, Ontario
12.2023 - 06.2025
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Resolved customer complaints in a professional manner.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Created engaging merchandise presentations to motivate impulse purchases.
- Executed merchandising strategies to support store sales growth.
- Supervised cash drawer balances and deposits of store receipts.
Master Hair Designer
Three Small Rooms
Barrie, Ontario
06.2004 - 01.2024
- Managed inventory of supplies necessary for daily operations including tools, products, towels and capes.
- Updated and maintained customer information records and beauty services provided.
- Collaborated with other team members to ensure client satisfaction throughout the entire salon experience.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Scheduled appointments accurately using salon software programs such as Millennium or Shortcuts.
- Washed, colored, cut and styled hair for high volume of clients daily.
Education
Bachelor of Arts - Hairstyling
Georgian College of Applied Arts And Technology
Barrie, None10-2006
Some College (No Degree) - Medical Office Admin
CTS CCC
Barrie, ONSkills
- Customer service
- Time management
- Critical thinking
- Conflict resolution
- Self-motivation
- Multitasking and prioritization
- Smart Serve
- Communication
Timeline
Retail Store Manager
Pump'd Supplements
12.2023 - 06.2025
Master Hair Designer
Three Small Rooms
06.2004 - 01.2024
Bachelor of Arts - Hairstyling
Georgian College of Applied Arts And Technology
Some College (No Degree) - Medical Office Admin
CTS CCC