Nicole Kettela
Barrie,Ontario
Summary
Accomplished Senior Stylist/Colour Master from Three Small Rooms Hair Salon, adept in creative thinking and customer service. Leveraged product knowledge and reliability to enhance salon revenue through repeat bookings. Excelled in implementing innovative techniques and maintaining high standards of professionalism, contributing to salon's reputation and client satisfaction. Skilled in inventory management and time management, ensuring efficient salon operations.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
21
21
years of professional experience
Work History
Supplement Sales/Retail Worker
Pump'd Supplements
12.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Delivered exceptional customer service with a friendly demeanor, resulting in increased repeat business.
- Participated in regular inventory counts, allowing for accurate record-keeping and better decision-making regarding merchandise ordering.
Hair Color Specialist
Oak and Honey Hair Studio
03.2024 - 01.2025
- Improved client comfort during lengthy coloring appointments by engaging in friendly conversation while maintaining professionalism.
- Assisted salon management with inventory control, ordering necessary supplies and products for the hair color department.
- Developed customized treatment plans for clients seeking dramatic transformations or subtle enhancements in their hair color.
- Provided exceptional customer service throughout each appointment, fostering long-term client relationships.
- Collaborated with other stylists to develop creative color concepts for salon marketing materials and photo shoots.
- Implemented efficient time management strategies to accommodate multiple clients while maintaining high-quality service standards.
Senior Stylist/ Colour Master
Three Small Rooms Hair Salon
06.2004 - 03.2023
- Implemented new techniques learned from industry workshops, enhancing the overall quality of services offered at the salon.
- Contributed to salon revenue growth by developing strong relationships with clients and securing repeat bookings.
- Maintained a clean work area adhering to strict hygiene standards while upholding the salon''s reputation for professionalism.
- Demonstrated expertise in a wide range of hair types and textures, catering to diverse clientele with varying needs.
- Attended ongoing educational courses to stay current on industry trends, incorporating new techniques into daily practice.
- Managed inventory effectively while maintaining sufficient stock levels of styling tools and products for uninterrupted salon operations.
- Provided exceptional customer service by attentively addressing concerns or complaints and ensuring complete satisfaction.
Education
Bachelor of Arts - Hairstyling
Georgian College of Applied Arts And Technology
Barrie, None10-2006
Skills
- Customer service
- Patience and empathy
- Reliability and punctuality
- Store maintenance
- Professional appearance
- Problem-solving
- Time management
- Upselling strategies
- Multitasking
- Stockroom organization
- Friendly and helpful
- Reliable and responsible
- Adaptable and flexible
- Creative thinking
- Goal driven
- Product knowledge
- POS software
- Inventory management
Timeline
Hair Color Specialist
Oak and Honey Hair Studio
03.2024 - 01.2025
Supplement Sales/Retail Worker
Pump'd Supplements
12.2023 - Current
Senior Stylist/ Colour Master
Three Small Rooms Hair Salon
06.2004 - 03.2023
Bachelor of Arts - Hairstyling
Georgian College of Applied Arts And Technology
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