NICOLE KERNAGHAN
Carrying Place,ON
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.
Overview
17
17
years of professional experience
1
1
Certification
Work History
LICENSED ASSISTANT AND PRACTICE MANAGER
Innovex Financial Services
10.2015 - 07.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Served as corporate liaison for finance, IT and marketing departments.
ADMINISTRATIVE ASSISTANT
Hartford and Stein Group Real Estate
09.2013 - 09.2015
- Book keeping using Lone Wolf, paying employees and all bills
- Paid out closed deals to agents and lawyers
- Putting together ads for newsprint
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
QUALITY ADMINSTRATIVE ASSISTANT
Sears
10.2012 - 01.2013
- Monitor order taking calls
- Score agents based on the established quality guidelines
- Creating Excel spreadsheet to track the work
- Monitor interaction between staff and callers to ensure quality assurance standards
- Review call center statistics to measure staff performance and the need for improvement
- Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives
ADMINISTRATIVE ASSISTANT
Simple Easy Transition Inc
01.2011 - 09.2012
- Assist in relocating seniors from their family home to either a condominium or a retirement facility
- Administration co-ordination and support
- Design, support and implement data base
- Website update and technical support
CUSTOMER SERVICE REPRESNTATIVE
WebKrew Inc
01.2011 - 01.2012
- Answered all customer service e-mails
- Worked independently
- Followed up with customers to ensure they were satisfied with the service
- Managed a high-volume workload within a deadline-driven environment
- Resolved an average of 200 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume)
- Became the lead "go-to" person for new reps and particularly challenging calls as one of WebKrew’s primary mentors/trainers of both new and established employees
- Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations
- Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
FREELANCE CREATIVE DESIGNER
Aero-Kit
01.2007 - 01.2010
- Designed truck sides, flyers, made templates for print
- Worked independently with instruction to design the sides of trucks
- Designed flyers
- Made templates for print in magazines and papers
- Retouched images using Photoshop
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Mutual Funds License - Mutual Funds
Canadian Securities Institute
LLQP - Life Insurance
Business Career College
PSW -
Robertson College
CalgaryPhotographic Retouching Diploma - Photographic Retouching
Veronica Cass
FloridaSkills
- Office 365
- MS Word & Excel
- MS PowerPoint
- Photoshop
- Financial Advising
- Office Operations
- Greeting Visitors
- Service Quality
- Clerical Support
- Business Process
- Financial Records
Certification
- LLQP
- Mutual Funds License
Timeline
LICENSED ASSISTANT AND PRACTICE MANAGER
Innovex Financial Services
10.2015 - 07.2023
ADMINISTRATIVE ASSISTANT
Hartford and Stein Group Real Estate
09.2013 - 09.2015
QUALITY ADMINSTRATIVE ASSISTANT
Sears
10.2012 - 01.2013
ADMINISTRATIVE ASSISTANT
Simple Easy Transition Inc
01.2011 - 09.2012
CUSTOMER SERVICE REPRESNTATIVE
WebKrew Inc
01.2011 - 01.2012
FREELANCE CREATIVE DESIGNER
Aero-Kit
01.2007 - 01.2010
Mutual Funds License - Mutual Funds
Canadian Securities Institute
LLQP - Life Insurance
Business Career College
PSW -
Robertson College
Photographic Retouching Diploma - Photographic Retouching
Veronica Cass
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