Nicole Kaukinen
Summary
Personable professional dedicated to cultivating positive connections. Highly-developed customer service skills with complex problem-solving and conflict resolution skills.
Overview
21
21
years of professional experience
Work History
LTO, Occasional
Keewatin-Patricia and Lakehead Public School Board
09.2011 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Developed and implemented lesson plans based on curriculum objectives.
- Implemented school policies and procedures in the classroom.
- Maintained accurate records of student performance, attendance, and behaviour.
- Supported special needs students by providing individual instruction as needed.
Supervisor
Federal Elections
Red Lake , Ontario
01.2019 - 12.2019
- Directed and supervised team of 8 employees on election day
- Maintained and corrected ballot counts and forms not accurately completed
- Resolved customer complaints in a timely manner while ensuring satisfaction
Administrative Assistant
RLD Homeless Shelter
Red Lake , Ontario
01.2011 - 01.2012
- Maintained accurate records of client information, daily intake, and other documents according to established protocols.
- Implemented strategies to reduce and deescalate problems between clients.
- Collaborated with local law enforcement and paramedics, as required.
- Monitored inventory of food, used clothing, toiletries, and cleaning supplies.
Verizon Business Technical Support
MCCI and Teleperformance
Thunder Bay , Ontario
01.2004 - 01.2010
- Answering calls and troubleshooting issues related to email, internet, out-of-the-box setup, transfer, and taking notes while keeping information confidential
- Often asked to work as lead and as an escalation agent
- Note taking, typically while saying something unrelated
Education
Healthcare Food Service Worker -
Northern College
Thunder Bay, ON03-2022
Special Education, Part 1 -
Lakehead University
Thunder Bay, ON06.2021
French as a Second Language, Part 1 -
Lakehead University
Thunder Bay, ON07-2016
Primary Curriculum and Instruction (ABQ) -
Lakehead University
Thunder Bay, ON10-2011
Bachelor of Education - Junior / Intermediate
Lakehead University
Thunder Bay, ON01.2011
Honours Bachelor of Arts - Psychology, English
Lakehead University
05-2010
Skills
- Organization and Time Management
- Microsoft Software
- Google Software
- Technical support
- Customer service
- French
- Singing
- Acting
- Painting and crafting
Certificates, awards, and achievements
- Safe Food Handling, 08/01/22
- First Aid and CPR, 02/01/20
- Honour roll standings: Grade 9 - Lakehead University graduation
- Awarded for outstanding achievement in volunteering by City of Thunder Bay, 2001
- Founder and President, Lakehead University Psychology Club, 09/01/08 - 06/01/09
References
Available upon request
Timeline
Supervisor
Federal Elections
01.2019 - 12.2019
LTO, Occasional
Keewatin-Patricia and Lakehead Public School Board
09.2011 - Current
Administrative Assistant
RLD Homeless Shelter
01.2011 - 01.2012
Verizon Business Technical Support
MCCI and Teleperformance
01.2004 - 01.2010
Healthcare Food Service Worker -
Northern College
Special Education, Part 1 -
Lakehead University
French as a Second Language, Part 1 -
Lakehead University
Primary Curriculum and Instruction (ABQ) -
Lakehead University
Bachelor of Education - Junior / Intermediate
Lakehead University
Honours Bachelor of Arts - Psychology, English
Lakehead University
Similar Profiles
Radene PeleshRadene Pelesh
LTO Art Teacher at Keewatin-Patricia District School BoardLTO Art Teacher at Keewatin-Patricia District School Board
Conor DohertyConor Doherty
Teacher at Keewatin Patricia District School BoardTeacher at Keewatin Patricia District School Board
Caitlin WheatleyCaitlin Wheatley
Elementary Occasional Teacher at Lakehead Public SchoolsElementary Occasional Teacher at Lakehead Public Schools