Nicole Karbusicky
Hamilton,Ontario
Overview
12
12
years of professional experience
Work History
Conservation Area Technician
Fifty Point Conservation Area
Stoney Creek, Ontario
11.2024 - Current
- Provided training sessions for staff members on safe use of equipment and proper maintenance techniques.
- Conducted training sessions to enhance staff proficiency in equipment usage and park operations, resulting in improved performance of assigned responsibilities.
- Provided direction and oversight to casual staff for daily task completion, maintaining efficiency and safety.
- Created and organized accurate staff schedules, enhancing workflow efficiency.
- Operated trucks, trailers, plows, front end loaders, tractors, pleasure craft, utility vehicles, riding mowers, weed whips, pole saws, hedge trimmers, leaf blowers and other power tools to maintain the appearance of the park for the public interest.
- Performed safe removal of hazardous trees, ensuring precise documentation of tree data.
- Enforced Conservation Authorities Act rules within the conservation area to ensure compliance among the public.
- Supported hiring efforts through execution of interviews with potential casual staff candidates.
- Executed routine safety audits while serving as Joint Health and Safety Member, facilitating safety talks and check-ins to maintain safe working conditions.
- Evaluated operational budget to gain insights on spending trends within the conservation area.
- Directed and facilitated Hamilton Conservation Authority's uniform program for 4 years, involving regular interaction with staff and representatives to maintain high service standards.
- Supported marina boat lift activities, ensuring safety and efficiency while engaging with multiple team members.
- Utilized carpentry skills to restore marina boardwalk and picnic tables, utilizing table and mitre saws.
- Oversaw bird box monitoring at Fifty Point, repairing and observing nesting birds to ensure target species utilized boxes for enhanced biodiversity and conservation efforts.
- Attended Board of Director Meetings to obtain corporate perspective.
- Delivered exceptional customer service to address issues and enhance visitor experience at conservation area.
Conservation Area Technician
Dundas Valley Conservation Area
Ancaster, Ontario
07.2021 - 11.2024
- Managed and monitored the Dundas Valley email account by promptly addressing customer inquiries, resolving concerns, and handling complaints in a professional manner.
- Ensured customer satisfaction by managing Dundas Valley’s permit system, handling pavilion and photo permit inquiries, as well as processing applications and payments.
- Contributed to the evaluation of annual operational budgets ensuring sufficient funding for upcoming years
- Directed comprehensive management of casual staff, including recruitment, scheduling, daily guidance, and training initiatives.
- Managed the collection of auto-gate bank audits and cash boxes, ensuring the completion of timely daily cash reports for bank deposits.
- Resolved autogate malfunctions to improve parking lot functionality and decrease closure durations.
- Collaborated with forestry staff in the safe removal of hazardous trees, effectively managing pedestrian traffic, operating chainsaws and a wood chipper.
- Educated customers on the Dundas Valley trail system and ecosystem, encouraging increased public interest.
- Completed daily cash reports, restocked inventory, and processed pass sales for concession and front gate.
- Managed event setup and ensured adherence to procedures for smooth running of events, addressing any arising issues.
- Inspected properties for signs of illegal activity that could damage or threaten natural resources.
- Facilitated tours with movie scouts and film crews, overseeing movie productions to guarantee compliance with established rules.proceeding well.
- Executed routine safety audits while serving as Joint Health and Safety Member, facilitating safety talks and check-ins to maintain safe working conditions.
- Utilized flail mower and trail groomer to enhance trail conditions with high expertise.
Conservation Area Worker
Dundas Valley Conservation Area
Ancaster, Ontario
01.2021 - 07.2021
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Operated tools and equipment for landscaping and facility maintenance tasks.
Team Leader
Dundas Valley Conservation Area
Ancaster, Ontario
05.2018 - 01.2021
- Developed and implemented strategies to increase performance and efficiency of grass cutting routines
- Effectively addressed and responded to customer inquiries with professionalism and diplomacy
- Organized and supervised summer staff to maintain task timelines and enforce safety protocols
- Maintained a positive work environment that promoted collaboration between team members.
Grounds Maintenance and Gate/Concession Attendant
Dundas Valley, Hamilton Mountain, Christie Lake and Spencer Gorge Conservation Area
Dundas, Ontario
04.2014 - 05.2018
- Collaborated effectively with team members to ensure timely completion of assigned projects.
- Managed and balanced vehicle entrance fee collections of substantial amounts (>$5,000 /day) with attention to detail and integrity.
- Performed various park maintenance and gate duties such as grass cutting, tree pruning, garbage collection, and washroom cleaning.
- Assisted in the setup of pavilion rentals, Christie Antique & Vintage Show, Harvest Picnic, and other summer events.
- Greeted and served customers in concession and gate areas, providing exceptional customer service for a pleasant experience.
- Maintained adherence to safety protocols, ensuring a safe workspace.
- Received recognition as employee of the year in 2016.
Education
Bachelor of Science - Environmental Science, Ecology
University of Guelph
Guelph, Ontario12.2020
Skills
- Knowledgeable in the use of CAMIS software and autogate systems
- Valid Ontario Class-G driver's license
- Valid Pleasure Craft Operators License
- Valid Red Cross CPR and First Aid Training
- Certification in Chainsaw Use, Awareness and Safety
- Certified Joint Health and Safety Committee Member
- Excellent time management, organizational, verbal and written communication skills
- Exceptional problem solving and interpersonal skills and customer service
- Certification in Working at Heights
- Proficient in the use of Microsoft Office software
References
References available upon request.
Timeline
Conservation Area Technician
Fifty Point Conservation Area
11.2024 - Current
Conservation Area Technician
Dundas Valley Conservation Area
07.2021 - 11.2024
Conservation Area Worker
Dundas Valley Conservation Area
01.2021 - 07.2021
Team Leader
Dundas Valley Conservation Area
05.2018 - 01.2021
Grounds Maintenance and Gate/Concession Attendant
Dundas Valley, Hamilton Mountain, Christie Lake and Spencer Gorge Conservation Area
04.2014 - 05.2018
Bachelor of Science - Environmental Science, Ecology
University of Guelph