Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Johnston

Shelburne,ON

Summary

Results-driven manager with a proven track record in customer service and team leadership. Skilled in operational management and staff development, consistently enhancing service quality and customer satisfaction.

Sales and customer support professional known for achieving high standards and delivering results. Proven ability to enhance customer experiences and drive sales growth. Reliably collaborates with teams and adapts to changing needs, showcasing strong communication and leadership skills.

Dedicated professional recognized for exceptional training and development abilities. Focused on enhancing team performance and operational efficiency through effective mentorship and strategic sales initiatives.

Overview

29
29
years of professional experience

Work History

Manager, Sales and Customer Support

Sol Spa
Mississauga, ON
05.2025 - Current
  • Led customer support team to enhance service quality and resolve complex client issues.
  • Developed training programs for staff, improving product knowledge and service delivery efficiency.
  • Implemented sales strategies that increased customer retention and satisfaction rates significantly.
  • Analyzed customer feedback to identify trends, driving continuous improvement in service offerings.
  • Coordinated cross-departmental collaboration to streamline operations and enhance overall customer experience.
  • Mentored junior staff on best practices in sales techniques and client interactions, fostering professional growth.
  • Oversaw inventory management processes, ensuring optimal stock levels aligned with customer demand patterns.

Construction Foreman

King and Queen Drywall and Acoustics
Toronto, ON
11.2012 - Current
  • Supervised daily operations and workflow for drywall installation projects.
  • Ensured compliance with safety regulations and quality standards on job sites.
  • Trained and mentored junior staff in best practices for drywall application techniques.
  • Coordinated material procurement and inventory management to optimize project timelines.
  • Implemented process improvements that enhanced productivity and reduced waste on-site.
  • Led project planning meetings to align team objectives with client expectations.
  • Resolved on-site issues promptly, maintaining project schedules and client satisfaction.
  • Collaborated with subcontractors to ensure seamless integration of services across projects.
  • Supervised field crews to maximize quality and work efficiency.
  • Reduced safety incidents by implementing and enforcing strict safety guidelines and protocols.
  • Verified and submitted team timesheets.
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.
  • Consistently met deadlines under pressure through diligent time management abilities.
  • Inspected work for compliance with applicable regulations and job specifications.

Manager

Mckenzies Bar & Grill
Toronto, ON
09.2009 - 03.2012
  • Oversaw daily operations ensuring high service quality and customer satisfaction.
  • Trained and mentored staff to enhance performance and operational efficiency.
  • Developed and implemented staff schedules optimizing labor costs and service coverage.
  • Managed inventory levels, reducing waste through effective stock control measures.
  • Collaborated with kitchen team to streamline menu offerings based on customer feedback.
  • Analyzed customer satisfaction data to identify areas for improvement in service delivery.
  • Led team meetings focusing on enhancing teamwork and communication among staff members.

Line Assembler

Norampac /Cascades
Mississauga, ON
07.1997 - 09.1999
  • Assembled products according to specifications, ensuring adherence to quality standards.
  • Operated machinery efficiently, maintaining optimal production line performance.
  • Collaborated with team members to streamline assembly processes and reduce downtime.
  • Conducted routine inspections of finished products for quality assurance compliance.

Education

Hair Styling

Marvel
Barrie, ON
09-2011

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Relationship building
  • Operations management
  • Customer relationship management (CRM)
  • Performance management

Languages

English
Native or Bilingual

Timeline

Manager, Sales and Customer Support

Sol Spa
05.2025 - Current

Construction Foreman

King and Queen Drywall and Acoustics
11.2012 - Current

Manager

Mckenzies Bar & Grill
09.2009 - 03.2012

Line Assembler

Norampac /Cascades
07.1997 - 09.1999

Hair Styling

Marvel

Similar Profiles

  • GREYSI RODRIGUEZGREYSI RODRIGUEZ

    <ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG<ul><li>During my time as a Key Holder at UGG, I was entrusted with the responsibility of overseeing store operations and ensuring a positive customer experience</li><li>I managed key aspects of the retail environment, including opening and closing procedures, cash handling, and ensuring merchandise presentation standards were met</li><li>Additionally, I provided leadership support to the sales team and assisted in resolving customer inquiries and concerns</li><li>Oversaw opening and closing procedures, including cash management and security protocols</li><li>Provided leadership and guidance to the sales team, contributing to a positive and motivated work environment</li><li>Ensured merchandise presentation standards were consistently met to enhance the overall shopping experience</li><li>Resolved customer inquiries and concerns in a professional and efficient manner, resulting in high levels of customer satisfaction</li></ul> at UGG

  • Marnie AllenMarnie Allen

    Manager, Sales and Customer Support at Peninsula School DistrictManager, Sales and Customer Support at Peninsula School District

  • THOMAS HUBERTHOMAS HUBER

    Customer Support Sales Manager at United Construction & ForestryCustomer Support Sales Manager at United Construction & Forestry

  • Rick FloresRick Flores

    Sales and Customer Support Manager at NetSpark TelecomSales and Customer Support Manager at NetSpark Telecom

  • Evendra Kumar MeenaEvendra Kumar Meena

    Sales / Customer Support Manager at AWPLSales / Customer Support Manager at AWPL

CREATE PROFILE
Nicole Johnston