Nicole Jobes
Hamilton,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Manager Collections
Scotia Dealer Advantage
Hamilton, ON
01.2021 - Current
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed a internal leadership program that includes recruiting and onboarding.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Team Lead Collections
Scotia Dealer Advantage
Burnaby, BC
01.2019 - 01.2021
- Supported/ Point of contact for departmental onboarding/ Recruiting
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Team Lead Customer Service
Scotia Dealer Advantage
Burnaby, BC
01.2016 - 01.2019
- Handled all internal recruiting for department.
- Mentored staff for leadership development.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
Collections Senior Advisor
Scotia Dealer Advantage
09.2016 - 12.2016
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
- Enhanced client relationships by providing strategic advice and guidance on industry trends and best practices.
- Increased team efficiency with regular training sessions and performance reviews, leading to higher productivity levels.
Collections Advisor
Scotia Dealer Advantage
Burnaby, BC
06.2016 - 12.2016
- Built strong relationships with clients while negotiating payment arrangements, fostering trust and cooperation.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and legal regulations.
- Prioritized workload efficiently to manage multiple cases simultaneously while meeting deadlines consistently.
- Enhanced customer satisfaction by providing empathetic assistance in resolving financial issues.
Customer Service Senior
Scotia Dealer Advantage
Burnaby, BC
12.2015 - 06.2016
- Supported Leader in team development.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Managed high-stress situations calmly, ensuring positive outcomes for both customers and the company.
- Established strong rapport with clients through consistent communication and attentive support.
Customer Service
Scotia Dealer Advantage
Burnaby, BC
02.2015 - 12.2015
- Maximized client retention through exceptional customer service and timely followups.
- Delivered exceptional customer service by addressing client concerns promptly and professionally.
- KPI focused while maintaining good client satisfaction.
- Delivered exceptional customer service and supported positive brand experience.
BC Audit Spec/ AR/ Collections
Lifespan Health/ Centric Health
01.2012 - 01.2014
Medical Office Assistant/ AR
Scott Road Physiotherapy
01.2011 - 01.2012
Customer Service/ Dispatcher
Burnaby Moving and Storage
01.2008 - 01.2010
Key holder/ Liquidator
Petcetera
01.2008 - 01.2009
Department Supervisor
Klondike Kids Stuff
01.2006 - 01.2008
Education
Scotiabank Ilead
Skills
- 23 years Customer Service Experience
- 13 years Supervisory/ Manager Experience
- 13 years Administration Experience
Awards
- Culture Catalyst Culture Driver Award 2023
- Culture Catalyst Culture Driver Award 2021
- Culture Catalyst Culture Driver Award 2019
- Best of the Best Top Performance Award 2019
- Best of the Best Top Performance Award 2018
- Best of the Best Top Performance Award 2017
- SVP Quarterly Performance Award 2016
Extracurricular Activities
Internal committees:
Chief Fun Officer Office Wide 2016-2018
Scotialive Staff Engagement Customer Service Team 2016-2019
Think Pink Internal Event All of Back End 2019
Scotia Young Professionals Attendee/ On the board 2016-2020
Women in Leadership Mentee 2019-2020
Virtual Staff Appreciation event host 2021, 2022, 2023
Virtual Best of the Best Planner 2023
Scotiabank Wellness committee- Co-Chair 2024- Present
Languages
English
Native or Bilingual
Timeline
Manager Collections
Scotia Dealer Advantage
01.2021 - Current
Team Lead Collections
Scotia Dealer Advantage
01.2019 - 01.2021
Collections Senior Advisor
Scotia Dealer Advantage
09.2016 - 12.2016
Collections Advisor
Scotia Dealer Advantage
06.2016 - 12.2016
Team Lead Customer Service
Scotia Dealer Advantage
01.2016 - 01.2019
Customer Service Senior
Scotia Dealer Advantage
12.2015 - 06.2016
Customer Service
Scotia Dealer Advantage
02.2015 - 12.2015
BC Audit Spec/ AR/ Collections
Lifespan Health/ Centric Health
01.2012 - 01.2014
Medical Office Assistant/ AR
Scott Road Physiotherapy
01.2011 - 01.2012
Customer Service/ Dispatcher
Burnaby Moving and Storage
01.2008 - 01.2010
Key holder/ Liquidator
Petcetera
01.2008 - 01.2009
Department Supervisor
Klondike Kids Stuff
01.2006 - 01.2008
Scotiabank Ilead