Nicole Jobes
Hamilton,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Manager Collections
Scotia Dealer Advantage
01.2021 - Current
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed a internal leadership program that includes recruiting and onboarding.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
Team Lead Collections
Scotia Dealer Advantage
01.2019 - 01.2021
- Supported/ Point of contact for departmental onboarding/ Recruiting
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Team Lead Customer Service
Scotia Dealer Advantage
01.2016 - 01.2019
- Handled all internal recruiting for department.
- Mentored staff for leadership development.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decision making.
Collections Senior Advisor
Scotia Dealer Advantage
09.2016 - 12.2016
- Mentored and trained highly talented staff, which prepared team members for providing exemplary service to clients.
- Enhanced client relationships by providing strategic advice and guidance on industry trends and best practices.
- Increased team efficiency with regular training sessions and performance reviews, leading to higher productivity levels.
Collections Advisor
Scotia Dealer Advantage
06.2016 - 12.2016
- Built strong relationships with clients while negotiating payment arrangements, fostering trust and cooperation.
- Maintained accurate records of all collection activities, ensuring compliance with company policies and legal regulations.
- Prioritized workload efficiently to manage multiple cases simultaneously while meeting deadlines consistently.
- Enhanced customer satisfaction by providing empathetic assistance in resolving financial issues.
Customer Service Senior
Scotia Dealer Advantage
12.2015 - 06.2016
- Supported Leader in team development.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Managed high-stress situations calmly, ensuring positive outcomes for both customers and the company.
- Established strong rapport with clients through consistent communication and attentive support.
Customer Service
Scotia Dealer Advantage
02.2015 - 12.2015
- Maximized client retention through exceptional customer service and timely followups.
- Delivered exceptional customer service by addressing client concerns promptly and professionally.
- KPI focused while maintaining good client satisfaction.
- Delivered exceptional customer service and supported positive brand experience.
BC Audit Spec/ AR/ Collections
Lifespan Health/ Centric Health
01.2012 - 01.2014
Medical Office Assistant/ AR
Scott Road Physiotherapy
01.2011 - 01.2012
Customer Service/ Dispatcher
Burnaby Moving and Storage
01.2008 - 01.2010
Key holder/ Liquidator
Petcetera
01.2008 - 01.2009
Department Supervisor
Klondike Kids Stuff
01.2006 - 01.2008
Education
Scotiabank Ilead
Skills
- 23 years Customer Service Experience
- 13 years Supervisory/ Manager Experience
- 13 years Administration Experience
Awards
- Culture Catalyst Culture Driver Award 2023
- Culture Catalyst Culture Driver Award 2021
- Culture Catalyst Culture Driver Award 2019
- Best of the Best Top Performance Award 2019
- Best of the Best Top Performance Award 2018
- Best of the Best Top Performance Award 2017
- SVP Quarterly Performance Award 2016
Extracurricular Activities
Internal committees:
Chief Fun Officer Office Wide 2016-2018
Scotialive Staff Engagement Customer Service Team 2016-2019
Think Pink Internal Event All of Back End 2019
Scotia Young Professionals Attendee/ On the board 2016-2020
Women in Leadership Mentee 2019-2020
Virtual Staff Appreciation event host 2021, 2022, 2023
Virtual Best of the Best Planner 2023
Scotiabank Wellness committee- Co-Chair 2024- Present
Languages
English
Native or Bilingual
Timeline
Manager Collections
Scotia Dealer Advantage
01.2021 - Current
Team Lead Collections
Scotia Dealer Advantage
01.2019 - 01.2021
Collections Senior Advisor
Scotia Dealer Advantage
09.2016 - 12.2016
Collections Advisor
Scotia Dealer Advantage
06.2016 - 12.2016
Team Lead Customer Service
Scotia Dealer Advantage
01.2016 - 01.2019
Customer Service Senior
Scotia Dealer Advantage
12.2015 - 06.2016
Customer Service
Scotia Dealer Advantage
02.2015 - 12.2015
BC Audit Spec/ AR/ Collections
Lifespan Health/ Centric Health
01.2012 - 01.2014
Medical Office Assistant/ AR
Scott Road Physiotherapy
01.2011 - 01.2012
Customer Service/ Dispatcher
Burnaby Moving and Storage
01.2008 - 01.2010
Key holder/ Liquidator
Petcetera
01.2008 - 01.2009
Department Supervisor
Klondike Kids Stuff
01.2006 - 01.2008
Scotiabank Ilead
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