Nicole J. Kwon
Los Angeles
Summary
To obtain a leadership position in financial industry. Focus on consumer and business banking solution and implementing marketing strategy for the company. Committed Operations Manager skilled in increasing operational efficiency to achieve corporate goals. Detail-oriented with drive for effectively managing budgets and executing office administration tasks. Proven leader with over 18 years of experience in Banking industry.
Specializing in financial service industry. Self-motivated, well-organized and leadership, analytical and organizational skills. Assets include experience in: Sales Management Customer Relations Expertise Communications Marketing Development Administrations Managerial Functions Organizational efficiency Staff supervision Rules and regulations Project management Developing Solutions Business Banker experience and qualifications:
Multi-talented Senior Executive knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.
Overview
18
18
years of professional experience
Work History
VP, Operations Manager
Bank of Hope
04.2013 - Current
- Oversee all operational functions of the branch, ensuring compliance with bank policies, procedures, and regulatory requirements
- Demonstrates success in consistently meeting sales, service and operational performance goals by maximizing sales referrals, overseeing training, and ensuring the delivery of excellent customer service
- Supervise and support operational staff, including tellers and other branch personnel, in managing the day-to-day branch operations
- Assigned tasks to associates to fit skill levels and maximize team performance
- Conduct periodic audits and reviews of operational processes to maintain compliance and minimize risks
- Provide guidance, support, and training to operational staff to ensure adherence to policies and procedures
- Develop employees to be trained in most Ops functions and how to proactively identify value-add opportunities and refer clients to BM
- Supports the Branch Manager to develop the banking center’s performance by identifying and hiring top talent, setting clear objectives for the branch and each employee, implementing strategies to achieve sales and service goals, and monitoring overall progress
Operations Supervisor
Saehan Bank
02.2007 - 04.2013
- Proactively build relationships with existing and new, consumer and business customers by discovering customers’ needs, to provide financial advice and offer bank products that will meet customers’ financial goals
- Collaborate with partnerships within the bank: Treasury Management Services, Mortgage, Credit Card, and Wealth Management; to help customers with specialized financial needs, and to retain and expand profitable relationships
- Comply with bank’s policies, procedures, and controls to minimize risk exposures, and be compliant with applicable laws, rules and regulations
- Maximize sales opportunities and effectively achieve sales results by utilizing consulting methods and effective sales processes
- Reconciles GL balances and accounts
Education
Los Angeles Community College
Los Angeles, CASkills
- Portfolio optimization
- Targeted marketing
- Forecasting
- Sales and marketing leadership
- Staff recruiting and retainment
- Cross-functional team leadership
- Client relationship building
- Operations management
- Policy and procedure development
- Staff training
- Performance monitoring and evaluation
- Sales leadership
- Risk management
- Rules and regulations
- Staff development
Timeline
VP, Operations Manager
Bank of Hope
04.2013 - Current
Operations Supervisor
Saehan Bank
02.2007 - 04.2013
Los Angeles Community College
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