Summary
Overview
Work History
Education
References
Timeline
Generic

Nicole Jackson

Airdrie,AB

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Truck Zone Inc
02.2022 - 06.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained accurate records of 30+ client interactions daily within company data base, ensuring seamless handovers between team members when required.

Lead Service Consultant

Cam Clark Ford
02.2014 - 05.2020
  • Successfully collaborated with cross-functional teams in order to develop innovative service offerings tailored to the unique needs of each client.
  • Assisted in the development of marketing materials targeting potential customers, increasing overall brand awareness.
  • Provided information about service procedures and expected timelines.
  • Documented payment details and personal information on customer accounts.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Efficiently managed multiple projects simultaneously while maintaining strict deadlines and quality standards.
  • Streamlined service processes for increased efficiency and improved customer experience.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Service Consultant

Airdrie Honda
08.2010 - 02.2014
  • Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
  • Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
  • Participated in training programs to enhance product knowledge and customer service skills.

Service Consultant

Shaw GMC Chevrolet Buick
07.2001 - 09.2007
  • Building and maintaining customer relations
  • Assessment of work and job allocation on ADP system for technician
  • Navigate multiple work orders through shop
  • Update customer throughout day to advise on status of vehicle
  • Contact fleet management for prior approval on work required
  • Update customer information and vehicle information on file
  • Confirm all safety recalls and service bulletin's completed on vehicle
  • Relay information from tech to customer in understandable terms
  • Preparing customer invoices, collecting payment, setting up charging accounts
  • Creating fleet accounts with discount on parts and labor.

Education

Diploma - Business Administration

Assiniboine Community College
Brandon, MB
06.1999

References

  • Susan Pickett 403-804-9277
  • Gabrielle Palmer 403-660-8147
  • Chrystal Minshull 204-724-7680



Timeline

Customer Service Representative

Truck Zone Inc
02.2022 - 06.2024

Lead Service Consultant

Cam Clark Ford
02.2014 - 05.2020

Service Consultant

Airdrie Honda
08.2010 - 02.2014

Service Consultant

Shaw GMC Chevrolet Buick
07.2001 - 09.2007

Diploma - Business Administration

Assiniboine Community College

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Nicole Jackson