- Travel
- Volunteering
- Working alongside youth
- Nature and animals
- Customer Service
NICOLE INNOCENTE
Toronto,ON
Summary
I have extensive experience teaching and engaging with children, creating a safe and positive learning environment. Additionally, my customer service role at a clothing store strengthened my communication and interpersonal skills, allowing me to connect with people of all ages. I thrive in roles that involve working with people, ensuring safety, and delivering quality experiences. My diverse background in both aquatic instruction and customer service equips me with a unique combination of skills that contribute to my effectiveness in any team or workplace.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lifeguard & Swim Instructor
City of Toronto
06.2021 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Seasonal Sales Associate
Dynamite Clothing
11.2024 - 02.2025
- Assisted customers in selecting products, enhancing overall shopping experience.
- Managed inventory to maintain optimal stock levels.
- Improved sales performance by effectively merchandising products.
- Organized sales floor for better product visibility, increasing customer engagement.
- Supported team efforts in reaching sales targets through collaborative work.
- Enhanced customer loyalty by providing personalized service and attention.
Education
Bachelor of Arts - Sociology With A Minor in Human Resources
University of Guelph
Guelph, ON04-2027
Skills
- Strong communicator
- First aid and CPR
- Relationship building
- Customer service
- Teamwork and collaboration
- Patience and empathy
Certification
- Swim Instructor
- Emergency First-Aid Instructor
- Lifesaving Instructor
- Standard First Aid with CPR-C
- National Lifeguard- LSS ID: INNA4A
- Smart Serve
Interests
Timeline
Seasonal Sales Associate
Dynamite Clothing
11.2024 - 02.2025
Lifeguard & Swim Instructor
City of Toronto
06.2021 - Current
Bachelor of Arts - Sociology With A Minor in Human Resources
University of Guelph
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