Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nicole Inniss

Scarborough

Summary

With several years of supervisory experience under my belt I bring the leadership abilities that are required to manage others to ensure a smoothly-functioning workplace. Understandably ensuring safety along with meeting production goals is vital in a production environment and I have been successful in doing just that. Through careful monitoring and keeping good communication with both upper management as well as the team members my teams are usually very exemplary in performance and attendance. I garner terrific results because I approach everyone working under my supervision as part of a team while keeping an open-door policy. Through careful supervision and establishing production goals I help meet company goals efficiently and safely. To this end I engage in team-building activities each shift I supervise that are both fun and encourage daily goal accomplishment.

Overview

16
16
years of professional experience

Work History

FC Associate I / Ambassador

Amazon
10.2020 - Current
  • Seasonal PXT from December 2022 until January 2023 we planned and coordinated engagement activities for the associates and also resolved any concerns the associates may have in a timely manner.
  • Seasonal Process Assistant (UTR) I supported my AMs in maintaining smooth operations while supplying associates , motivating them and enhancing safety and quality at the site .

Collections Agent

Partners In Credit
10.2019 - 12.2019
  • Communicate with debtors who have late payments and overdue accounts.
  • Analyze accounts of debtors to offer the best solutions to regulate their accounts.
  • Accurately document customers interactions within the appropriate system.

Customer service representative

SinglePoint Group International
10.2019 - 10.2019
  • Assist with customers service calls and contact customers about their accounts.
  • Document customers calls accurately.
  • Resolve customers account discrepancies.
  • Assist with customers related payment solutions in an engaging and professional manner.

Invoicing & Collections Clerk

Blue Diamond Resorts, Warrens St. Michael Barbados
06.2018 - 05.2019
  • Make sure to invoice all check-ins on a daily basis by 2nd day of guest’s arrival in Newhotel.
  • Review contracts and makes sure they are applied correctly to invoices.
  • Apply offers based on season characteristics.
  • Review open accounts at the hotels to complete follow ups.
  • Invoice No Show and cancelations based on policy in NewConta.
  • Collections
  • Insure invoices are correct and sent timely to Tour Operators.
  • Make all collections effort to ensure invoices are paid on time.
  • Monitor that all billings are up to date and maintain in direct communication with the Tour Operators.
  • Post payments received to apply cash daily to clear invoices in SAP.
  • Keep track of the balances due / statements of all the Tour Operators.
  • Direct communication with Tour Operators in the management of receivables mainly with old balances / aged invoices.
  • Specify comments on the aging report for balances due and payments collected as well as payment remittances.
  • Post credit notes in NewConta/Newhotel (Early Departures) when needed.

Collections Supervisor

KM2 Solutions- ACA Project Bridgetown Barbados
07.2014 - 05.2018
  • Assisting with settling delinquent accounts by doing 2nd talk offs.
  • Establishing debt collection procedures and setting weekly performance goals.
  • Monitoring employee payments and handling time off and vacation requests.
  • Monitoring collection team activities.
  • Preparing and sending out relevant reports to departments.

Collections Agent

KM2 Solutions -ACA Project Bridgetown Barbados
07.2014 - 09.2014
  • Analyze customer accounts to determine whether it is considered delinquent.
  • Prepare and send notifications of payments past due.
  • Assist customers in finding a way to meet financial obligations without getting further behind.
  • Place phone calls to customers to remind them of payments and account balance.
  • Prepare delinquent account reports for management.

Supervisor

KM2 Solutions- TELUS Project Bridgetown Barbados
05.2012 - 06.2014
  • I assisted customers with mobile queries.
  • Processed payments for outstanding balances.

Collections Agent

NCO Financial (SRL), Bridgetown Barbados
04.2009 - 06.2012
  • Analyze customer accounts to determine whether it is considered delinquent.
  • Prepare and send notifications of payments past due.
  • Assist customers in finding a way to meet financial obligations without getting further behind.
  • Place phone calls to customers to remind them of payments and account balance.
  • Prepare delinquent account reports for management.

Education

High School Diploma - undefined

Princess Margaret Secondary School
St. Phillip
09.2005

High School Diploma - undefined

Brian Piccolo Middle School 53
Far Rockaway
07.2004

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Mount Tabor Primary School
St John
07.1998

Skills

    Problem Solving

    Time Management

    Active Listening

    Communication

    Leadership

    Attention To Detail

    Critical Thinking

Languages

English
Full Professional

Timeline

FC Associate I / Ambassador

Amazon
10.2020 - Current

Collections Agent

Partners In Credit
10.2019 - 12.2019

Customer service representative

SinglePoint Group International
10.2019 - 10.2019

Invoicing & Collections Clerk

Blue Diamond Resorts, Warrens St. Michael Barbados
06.2018 - 05.2019

Collections Supervisor

KM2 Solutions- ACA Project Bridgetown Barbados
07.2014 - 05.2018

Collections Agent

KM2 Solutions -ACA Project Bridgetown Barbados
07.2014 - 09.2014

Supervisor

KM2 Solutions- TELUS Project Bridgetown Barbados
05.2012 - 06.2014

Collections Agent

NCO Financial (SRL), Bridgetown Barbados
04.2009 - 06.2012

High School Diploma - undefined

Princess Margaret Secondary School

High School Diploma - undefined

Brian Piccolo Middle School 53

undefined

Mount Tabor Primary School

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Nicole Inniss